Helpsheets

Helpsheets

Helpsheets

Helpsheets are in Adobe PDF Format

Topic Compatible With...
Activate Account / Reset Password
Adobe Premier Video Editing Basics (4 minute video tutorial) Windows Logo
Android Email Setup
Annotating Slides in PowerPoint (4 minute video tutorial) Windows Logo
Annotating Slides in PowerPoint (PPT File) Windows Logo
Avaya Equinox SoftPhone Windows LogoApple Logo
Avaya Voicemail Instructions
Avaya VOIP Phone Instructions
Backup Files from H to Google Drive Windows Logo
Banner Introduction Video
BannerWeb Proxy User Setup and Use
BannerWeb Tutorial Video
Change Audio Output In Zoom
Change Google Chrome to Save PDFs
Choosing a screen / lecture capture software Windows LogoApple Logo
Clearing Your Browser Cache Windows Logo
Communication Options (conferencing)
Connecting to Your Campus Computer with Google Remote Desktop Windows LogoApple Logo
Creating a Windows Virtual Machine (MAC) Apple Logo
Creating Filters in UC Google Email Windows LogoApple Logo
Downloading Your Google Data (Email - files - etc) Windows LogoApple Logo
Email Class from BannerWeb (from Firefox) Windows LogoApple Logo
Email Class from BannerWeb (using Chrome) Windows LogoApple Logo
Email Merge in Google Sheets and Google Mail
Email Tutorial Video
EMS (Room Booking) Tutorial Video
EMS: Basics
EMS: Booking Multiple Rooms
EMS: Booking Recurring Meetings
EMS: Searching For Available Rooms
EMS: Viewing Your Events
Enabling IMAP for Google Mail Windows LogoApple LogoUC Lab Logo
Exporting PowerPoint as a Video Windows Logo
Facilities, Catering, and Other Requests
File Storage Decision Chart
Finding Your Computer Name Windows LogoApple Logo
Getting Started with Google Drive Windows LogoApple Logo
Getting Started with Google Email Windows LogoApple Logo
Getting Started with Google Shared Drive Windows LogoApple Logo
Getting Started wtih Google Keep Windows LogoApple Logo
Google - Power Searching (self paced video course) Windows LogoApple LogoUC Lab Logo
Google Account Compromised - Steps to Take After a Scam Windows LogoApple Logo
Google Account Email Forwarding Windows LogoApple Logo
Google Backup & Sync (Mac) Apple Logo
Google Backup & Sync (Windows) Windows Logo
Google Calendar Appointments
Google Calendar Instructions
Google Calendar Tutorial Video
Google Chrome Doesn't Load PDFs
Google Drive Introduction Video
Google Email Changes - Fall 2018
Google Email Delegation (share an account with another person) Windows LogoApple Logo
Google Email Signature Windows LogoApple LogoUC Lab Logo
Google File Stream Install and Config (Mac) Apple Logo
Google File Stream Install and Config (Windows) Windows Logo
Google Hangouts (used for text chat, old version of video conferencing)
Google Hangouts Meet (video conferencing)
Google Hangouts Meet - Recording
Google Recommended Settings Windows LogoApple Logo
Google Remote Desktop for Support Windows Logo
Google Suite Learning Center
IITS Requests - AV/Events
IITS Requests - Tickets
iPad / iPhone / iOS Google Email Setup
Killing a Task Using Task Manager for Windows Windows Logo
Microsoft Word Reference Manager Windows LogoUC Lab Logo
Network Drives
Office 365 for Students Windows LogoApple Logo
Online Registration Windows LogoApple LogoUC Lab Logo
Open Broadcast Studio (OBS) Instructions Windows LogoApple Logo
Opening and Returning Toners
Outlook for Email Merges Windows Logo
Printing Tips to Save Paper UC Lab Logo
Remove Browser Extensions
Screen Capture using PowerPoint (1 minute video tutorial) Windows Logo
Screen Capture using Quicktime (2 minute video tutorial) Apple Logo
Screen Capture with ActivePresenter (4 minute video tutorial) Windows Logo
Share a Document Camera With Zoom
Share a DVD With Zoom
Stopping Unwanted Chrome Popup Notifications Windows Logo
Streaming Your Campus Based Courses Using Zoom from Inside Engage
Table of Contents in Word Windows LogoApple Logo
Using Microsoft Outlook for UC Email Windows Logo
Using UC Avaya Phones
VoiceThread - Annotating your own slides (3 minute video)
VoiceThread - Changing Your Profile Picture
VoiceThread - How to Comment
VoiceThread - How to Create a Narrated Presentation
VoiceThread - Uploading a PowerPoint and Sharing
VPN Setup Instructions - Mac Apple Logo
VPN Setup Instructions - Windows Windows Logo
Webex - First Install
Webex - Getting Started
Webex - Host Control of Remote Participant Computer
Webex - Meeting Checklist
Webex - Recording and Sharing
Webex - Student and Participant Guide
Webex - Using the Interface
Webex Video Tutorial 1 - Introduction
Webex Video Tutorial 2 - Scheduling a Meeting
Webex Video Tutorial 3 - Starting a Meeting
Webex Video Tutorial 4 - Running a Meeting
Webex Video Tutorial 5 - Recording a Meeting
Windows 10 - Arranging Windows and Using Multiple Desktops Windows Logo
Windows 10 - Changing Defaults Windows Logo
Windows 10 - Exploring Windows Windows Logo
Windows 10 - Keyboard Shortcuts Windows Logo
Windows 10 - Organizing Your Start Menu Windows Logo
Windows 10 - The Login Screen Windows Logo
Windows 10 - The Taskbar and Desktop Windows Logo
Windows 10 - Uninstalling an App/Program Windows Logo
Windows 10 - Windows + P to change Projector / Multi screen settings Windows Logo
Windows 10 Advanced: Virtual Desktops Windows Logo

Contact Us

Technical Support

Technical Support

Lower Level, Gannett Library
8:30am to 5:00pm Weekdays
helpdesk@utica.edu
Phone: (315) 792-3115

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For a general list of frequently used logins, you can also visit our logins page.