Leadership Institute - Process Improvement - Upstate Sport Medicine

Leadership Institute - Process Improvement - Upstate Sport Medicine

Performance Improvement >

 Process Improvement

Project Case Study:

Upstate Sports Medicine Facility

Problem Statement

The Upstate Sports Medicine faculty required a project management strategy to incorporate faculty/student/subject requirements into the faculty operations processes.


A Leadership team of students and two faculty members, partnered with the faculty members partnered with the facilities’ coordinator, to develop a project management approach to meeting the “human” requirements.

  • Building open as scheduled, within budget
  • Customers satisfied
  • Agreed actions met to specifications
  • Design review
  • Internal customer forums, facilitated
  • Operational plans established
  • PM projects outlined

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Organizational Assessment
Strategic Planning
Measurement Systems
Project Management
Process Improvement


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The Leadership Institute

The Leadership Institute

Utica College
1600 Burrstone Road
Utica, NY 13502
(315) 792-3375

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