Performance Improvement >
Measurement Systems
Project Case Study:
Upstate Cerebral Palsy (UCP)
Description
A 2,700 employee UCP affiliate upon receiving feedback from the NYS Empire State Quality Award found their performance measures complex and difficult to analyze.
Action
A 2,700 employee UCP affiliate upon receiving feedback from the NYS Empire State Quality Award found their performance measures complex and difficult to analyze.
Conduct data analysis by organizational unit
Develop hierarchal model
Recreate measures with leaders
Organize conceptual scheme
Outcomes
Measures education with 60 managers
Structural model enabling prioritization of measures
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