Student Complaint Process
Complaint Process for Online Students
Process for Distance Education Student Complaints under SARA
Per NC-SARA guidelines, distance education complaints must first be handled through Utica College’s complaint process for resolution. Please note that student grades and student conduct violations are expressly excluded by SARA as these are governed by institutional policy and the laws New York State. If the person bringing the complaint is not satisfied with the outcome of the institutional process, the complaint (except for those pertaining to grades or student conduct violations) can be appealed within two years of the incident through the state portal entity. The New York State Education Department (NYSED) is the state portal contact for appeal of unresolved complaints resulting distance education courses offered by Utica College in other SARA approved states.
As stipulated by NYSED:
For all types of complaints concerning colleges and universities in New York State, the first course of action must be to try to resolve the complaint directly with the administration of the college or university involved. The Office of College and University Evaluation will not review a complaint until all grievance procedures at the institution have been followed and all avenues of appeal exhausted and documentation provided that such procedures have been exhausted.
New York State Portal Contact
Owen Donovan, PhD
Supervisor, Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
NYSED Complaint Process
Utica College is an approved member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). SARA provides students with expanded access to online coursework by allowing Utica College to offer distance education to students who reside in SARA approved states.
Questions / Concerns
If you would like to speak to someone about your concern, we encourage you to reach out to:
(315) 223- 2555
122 Addison Miller White Hall
120 Addison Miller White Hall
1600 Burrstone Road
Utica, NY 13502