Campus Scenic Spring - Students work near statue

Student Complaint Process

Any student who has been treated unfairly will have the right to be heard fairly and promptly. The college recognizes that disputes may sometimes arise and requires the parties involved to resolve the conflict informally whenever possible. If resolution cannot be reached, a formal complaint can be submitted to assure impartial and equitable resolution.

This complaint process may not be invoked for matters that have independent appeal processes that are already established. Examples of these include, but are not limited to:

General Student Complaint Information

The process is divided into an informal and formal process. Resolution may be reached at any stage of the process. Please see the information below for further details:

Informal Process

Utica College requires that you first make every effort to informally resolve a complaint or concern. It is important that you talk directly with the staff, faculty or administrator with whom you have a concern in order for them to have an opportunity to hear you and work with you to resolve the issue. As a professional courtesy, you are advised to:

  • Contact the college employee by phone to schedule an appointment
  • Be sure to identify yourself and provide contact information
  • Be clear about what your concern is and how you would like the issue resolved

If your concern has not been resolved, you may consult with the Office of Student Success or the Office of Graduate Studies to assist you in attempting to resolve the matter.

Formal Complaint Process

If you have exhausted the informal process and still have not resolved the issue, you may submit a formal complaint using the Utica College Student Complaint Form. This completed form should be submitted as soon as possible and no more than 60 days after the incident occurs.

Once your formal complaint has been submitted, you will be contacted by college personnel within five (5) business days to discuss your concern further. You will be provided information regarding next steps in the process and may be asked for additional information, if necessary.

If your complaint or concern has not been resolved to your satisfaction, you may appeal the decision. To appeal a decision, you will need to follow the instructions provided in the decision notification. 

After your appeal has been submitted, you will be contacted within five (5) business days regarding next steps in the process and be given information as to who will be reaching out to you.

Process for Distance Education Student Complaints under SARA

Per NC-SARA guidelines, distance education complaints must first be handled through Utica College’s complaint process for resolution. Please note that student grades and student conduct violations are expressly excluded by SARA as these are governed by institutional policy and the laws New York State. If the person bringing the complaint is not satisfied with the outcome of the institutional process, the complaint (except for those pertaining to grades or student conduct violations) can be appealed within two years of the incident through the state portal entity. The New York State Education Department (NYSED) is the state portal contact for appeal of unresolved complaints resulting distance education courses offered by Utica College in other SARA approved states.

As stipulated by NYSED:

For all types of complaints concerning colleges and universities in New York State, the first course of action must be to try to resolve the complaint directly with the administration of the college or university involved. The Office of College and University Evaluation will not review a complaint until all grievance procedures at the institution have been followed and all avenues of appeal exhausted and documentation provided that such procedures have been exhausted.

New York State Portal Contact

Leslie E. Templeman
Director, Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov


NYSED Complaint Process

NC-SARA Logo Seal

NC-SARA Membership

Utica College is an approved member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). SARA provides students with expanded access to online coursework by allowing Utica College to offer distance education to students who reside in SARA approved states.

 

Utica College is accredited by the Commission on Higher Education of the Middle States Association of Colleges and Schools, 3624 Market Street, Philadelphia, PA 19104-2680, (215) 662-5606. The Commission on Higher Education is an institutional accrediting agency recognized by the US Secretary of Education and the Commission on Recognition of Postsecondary Accreditation. The Middle States statement of accreditation is provided below.

Statement of Accreditation

The Middle States Commission on Higher Education is obligated by federal regulations to review complaints it receives regarding member and candidate institutions. However, the Commission’s complaints policy prevents the Commission from intervening in disputes between individuals and institutions, whether these disputes involve students, faculty, administrators, or members of other groups. Before filing a complaint, it is strongly recommended that you read the Commission’s complaints policy. Individuals can submit at any time a complaint regarding an institution’s compliance with Commission Requirements of Affiliation, standards, or policies or regarding an institution’s compliance with its own policies or procedures.

To contact accrediting agencies for specific Utica College degree programs, see more at: http://www.utica.edu/accreditation/accreditations.cfm

For all state portal contacts, see:
http://nc-sara.org/content/state-portal-entity-contacts

To contact the New York State Education Department Portal Entity:

Leslie E. Templeman
Director, Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov


For Military Tuition Assistance (TA) benefits:
https://www.militaryonesource.mil/education-employment/for-service-members/choosing-a-college/postsecondary-education-complaint-system

Student State Complaint Contacts/Information

Alabama
Alabama Commission on Higher Education
www.ache.state.al.us
http://ache.edu/Content/Departments/NRI/federal-reg.pdf

Alaska
Alaska Commission on Postsecondary Education
http://acpe.alaska.gov/
http://acpe.alaska.gov/About_Us/Consumer_Protection

Arizona
Arizona State Board for Private Postsecondary Education
https://ppse.az.gov/
https://ppse.az.gov/complaint

Arkansas
Arkansas Department of Higher Education
http://www.adhe.edu/
http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/

California
Department of Consumer Affairs, Bureau for Private Postsecondary Education
www.dca.ca.gov/consumers/complaints/oos_students.shtml
www.dca.ca.gov/

Colorado
Colorado Department of Higher Education
http://highered.colorado.gov/
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut
Connecticut Office of Higher Education
https://www.ctohe.org/
https://www.ctohe.org/StudentComplaints.shtml

Delaware
Delaware Department of Education Office of Higher Education
https://www.doe.k12.de.us/domain/226
https://www.doe.k12.de.us/sara

District of Columbia
District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
https://osse.dc.gov/service/higher-education-licensure-commission-helc
https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Florida
Florida Department of Education, Commission for Independent Education
http://www.fldoe.org/policy/cie
http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia
Nonpublic Postsecondary Education Commission
https://gnpec.org/
https://gnpec.org/gnpec-authorized-school-complainant-form/

Hawaii
Post-Secondary Education Authorization Program (HPEAP)
Department of Commerce & Consumer Affairs, Department of Commerce and Consumer Affairs
http://cca.hawaii.gov/hpeap/
http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho
Idaho Board of Education
https://boardofed.idaho.gov/higher-education-private/
https://boardofed.idaho.gov/higher-education-private/proprietary-schools-non-degree-granting/student-complaint-procedures/

Illinois
Illinois Board of Higher Education
http://www.ibhe.org/
http://www.ibhe.org/consumerInfo/complaint.htm

Indiana
Indiana Commission for Higher Education
http://www.in.gov/cpe/2329.htm
https://www.in.gov/che/2744.htm

Iowa
Iowa College Student Aid Commission
https://www.iowacollegeaid.gov/
https://www.iowacollegeaid.gov/sdrf-start

Kansas
Kansas Board of Regents
http://www.kansasregents.org/
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky
Kentucky Council on Postsecondary Education
http://cpe.ky.gov/
http://cpe.ky.gov/campuses/consumer_complaint.html

Louisiana
Board of Regents
http://regents.state.la.us/
http://regents.state.la.us/page/StudentComplaints

Maine
Maine Department of Education
http://www.maine.gov/doe/highered/
http://www.maine.gov/doe/highered/sara/index.html

Maryland
Maryland Higher Education Commission
http://www.mhec.state.md.us/Pages/default.aspx
http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx

Massachusetts
Massachusetts Board of Higher Education
http://www.mass.edu/
http://www.mass.edu/forstufam/complaints/complaints.asp

Michigan
Michigan Department of Licensing and Regulatory Affairs
http://www.michigan.gov/lara/0,4601,7-154-61343_35414_60647_2739---,00.html
http://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf

Minnesota
Minnesota Office of Higher Education
https://www.ohe.state.mn.us/
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi
Mississippi Institutions of Higher Learning
http://www.mississippi.edu/mcca
http://www.mississippi.edu/mcca/student_complaint_process.asp

Missouri
Missouri Department of Higher Education
http://dhe.mo.gov/
http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana
Montana University System, Office of the Commissioner of Higher Education
http://mus.edu/che/
https://mus.edu/MUS-Statement-of-Complaint-Process.asp

Nebraska
Nebraska Coordinating Commission for Postsecondary Education
https://ccpe.nebraska.gov/
http://nebraskalegislature.gov/laws/statutes.php?statute=85-2418

Nevada
Nevada Commission on Postsecondary Education
https://nshe.nevada.edu/administration/academics-student-affairs/
https://nshe.nevada.edu/administration/academics-student-affairs/sara/

New Hampshire
New Hampshire Department of Education, Division of Higher Education
https://www.education.nh.gov/highered/colleges/index.htm
https://www.education.nh.gov/highered/compliance-allegation.htm

New Jersey
New Jersey Office of the Secretary of Higher Education
http://www.nj.gov/highereducation/
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

New Mexico
New Mexico Higher Education Department
http://www.hed.state.nm.us/
http://www.hed.state.nm.us/institutions/complaints.aspx

New York
New York State Education Department-Office of College and University Evaluation
http://www.nysed.gov/college-university-evaluation/
http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university

North Carolina
The University of North Carolina Board of Governors
http://www.northcarolina.edu/
https://www.northcarolina.edu/complaints

North Dakota
North Dakota University System
http://www.ndus.edu/default.asp
https://www.ndus.edu/makers/procedures/ndus/default.asp?PID=465&SID=57

Ohio
Ohio Department of Higher Education
https://www.ohiohighered.org/
https://www.ohiohighered.org/students/complaints

Oklahoma
Oklahoma State Regents for Higher Education
http://www.okhighered.org/index.shtml
http://www.okhighered.org/current-college-students/complaints.shtml

Oregon
Higher Education Coordinating Commission-Office of Degree Authorization
http://www.oregon.gov/highered/pages/index.aspx
http://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx

Pennsylvania
Pennsylvania Department of Education
http://www.education.pa.gov/Postsecondary-Adult/Pages/default.aspx#tab-1
http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#tab-1

Puerto Rico
Puerto Rico Council on Higher Education
http://www.ce.pr.gov/

Rhode Island
Rhode Island Board of Governors for Higher Education
http://www.ribghe.org/
http://www.ribghe.org/students.htm

South Carolina
South Carolina Commission on Higher Education
https://www.che.sc.gov/
http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf

South Dakota
South Dakota Secretary of State
http://sdsos.gov/general-information/postsecondary-education/default.aspx
http://atg.sd.gov/complaintform.aspx

Tennessee
Tennessee Higher Education Commission Division of Postsecondary State Authorization (DPSA)
http://www.tn.gov/thec/
http://www.tn.gov/thec/topic/transcript-requests-and-institution-complaints

Texas
Texas Higher Education Coordinating Board
http://www.thecb.state.tx.us/
http://www.thecb.state.tx.us/index.cfm?objectid=AC6FA0BC-F5DB-16DE-6B667C083DFB5B98

Utah
Utah Division of Consumer Protection
https://dcp.utah.gov/
https://dcp.utah.gov/complaints/index.html

Vermont
State of Vermont Agency of Education
http://education.vermont.gov/vermont-schools/school-operations/post-secondary-programs
http://education.vermont.gov/documents/postsecondary-program-complaint-resolution

Virginia
Private & Out-of-State Postsecondary Education, State Council of Higher Education for Virginia
http://www.schev.edu/index/students-and-parents/explore/virginia-institutions
http://www.schev.edu/index/students-and-parents/resources/student-complaints

Washington
Washington Student Achievement Council
http://www.wsac.wa.gov/
http://www.wsac.wa.gov/student-complaints

Washington DC
(District of Columbia) Higher Education Licensure Commission
https://osse.dc.gov/service/higher-education-licensure-commission-helc
https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

West Virginia
West Virginia Higher Education Policy Commission
http://www.wvhepc.edu/
http://www.wvhepc.edu/wp-content/uploads/2015/10/Student-Complaint-Process-revised-3.pdf

Wisconsin
Wisconsin Educational Approval Board
http://eab.state.wi.us/
http://eab.state.wi.us/resources/complaint.asp

Wyoming
Wyoming Department of Education
https://edu.wyoming.gov/
https://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf

Contact Us

I would like to see logins and resources for:

For a general list of frequently used logins, you can also visit our logins page.