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Student Complaint Process

Any student who has been treated unfairly will have the right to be heard fairly and promptly. The college recognizes that disputes may sometimes arise and requires the parties involved to resolve the conflict informally whenever possible. If resolution cannot be reached, a formal complaint can be submitted to assure impartial and equitable resolution.

This complaint process may not be invoked for matters that have independent appeal processes that are already established. Examples of these include, but are not limited to:

General Student Complaint Information

The process is divided into an informal and formal process. Resolution may be reached at any stage of the process. Please see the information below for further details:

Informal Process

Utica College requires that you first make every effort to informally resolve a complaint or concern. It is important that you talk directly with the staff, faculty or administrator with whom you have a concern in order for them to have an opportunity to hear you and work with you to resolve the issue. As a professional courtesy, you are advised to:

  • Contact the college employee by phone to schedule an appointment
  • Be sure to identify yourself and provide contact information
  • Be clear about what your concern is and how you would like the issue resolved

If your concern has not been resolved, you may consult with the Office of Student Success or the Office of Graduate Studies to assist you in attempting to resolve the matter.

Formal Complaint Process

If you have exhausted the informal process and still have not resolved the issue, you may submit a formal complaint using the Utica College Student Complaint Form. This completed form should be submitted as soon as possible and no more than 60 days after the incident occurs.

Once your formal complaint has been submitted, you will be contacted by college personnel within five (5) business days to discuss your concern further. You will be provided information regarding next steps in the process and may be asked for additional information, if necessary.

If your complaint or concern has not been resolved to your satisfaction, you may appeal the decision. To appeal a decision, you will need to follow the instructions provided in the decision notification. 

After your appeal has been submitted, you will be contacted within five (5) business days regarding next steps in the process and be given information as to who will be reaching out to you.

Process for Distance Education Student Complaints under SARA

Per NC-SARA guidelines, distance education complaints must first be handled through Utica College’s complaint process for resolution. Please note that student grades and student conduct violations are expressly excluded by SARA as these are governed by institutional policy and the laws New York State. If the person bringing the complaint is not satisfied with the outcome of the institutional process, the complaint (except for those pertaining to grades or student conduct violations) can be appealed within two years of the incident through the state portal entity. The New York State Education Department (NYSED) is the state portal contact for appeal of unresolved complaints resulting distance education courses offered by Utica College in other SARA approved states.

As stipulated by NYSED:

For all types of complaints concerning colleges and universities in New York State, the first course of action must be to try to resolve the complaint directly with the administration of the college or university involved. The Office of College and University Evaluation will not review a complaint until all grievance procedures at the institution have been followed and all avenues of appeal exhausted and documentation provided that such procedures have been exhausted.

New York State Portal Contact

Leslie E. Templeman
Director, Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Albany, NY 12234

NYSED Complaint Process

NC-SARA Logo Seal

NC-SARA Membership

Utica College is an approved member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). SARA provides students with expanded access to online coursework by allowing Utica College to offer distance education to students who reside in SARA approved states.


Utica College is accredited by the Commission on Higher Education of the Middle States Association of Colleges and Schools, 3624 Market Street, Philadelphia, PA 19104-2680, (215) 662-5606. The Commission on Higher Education is an institutional accrediting agency recognized by the US Secretary of Education and the Commission on Recognition of Postsecondary Accreditation. The Middle States statement of accreditation is provided below.

Statement of Accreditation

The Middle States Commission on Higher Education is obligated by federal regulations to review complaints it receives regarding member and candidate institutions. However, the Commission’s complaints policy prevents the Commission from intervening in disputes between individuals and institutions, whether these disputes involve students, faculty, administrators, or members of other groups. Before filing a complaint, it is strongly recommended that you read the Commission’s complaints policy. Individuals can submit at any time a complaint regarding an institution’s compliance with Commission Requirements of Affiliation, standards, or policies or regarding an institution’s compliance with its own policies or procedures.

To contact accrediting agencies for specific Utica College degree programs, see more at:

For all state portal contacts, see:

To contact the New York State Education Department Portal Entity:

Leslie E. Templeman
Director, Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Albany, NY 12234

For Military Tuition Assistance (TA) benefits:

Student State Complaint Contacts/Information

Alabama Commission on Higher Education

Alaska Commission on Postsecondary Education

Arizona State Board for Private Postsecondary Education

Arkansas Department of Higher Education

Department of Consumer Affairs, Bureau for Private Postsecondary Education

Colorado Department of Higher Education

Connecticut Office of Higher Education

Delaware Department of Education Office of Higher Education

District of Columbia
District of Columbia Office of the State Superintendent of Education
Education Licensure Commission

Florida Department of Education, Commission for Independent Education

Nonpublic Postsecondary Education Commission

Post-Secondary Education Authorization Program (HPEAP)
Department of Commerce & Consumer Affairs, Department of Commerce and Consumer Affairs

Idaho Board of Education

Illinois Board of Higher Education

Indiana Commission for Higher Education

Iowa College Student Aid Commission

Kansas Board of Regents

Kentucky Council on Postsecondary Education

Board of Regents

Maine Department of Education

Maryland Higher Education Commission

Massachusetts Board of Higher Education

Michigan Department of Licensing and Regulatory Affairs,4601,7-154-61343_35414_60647_2739---,00.html

Minnesota Office of Higher Education

Mississippi Institutions of Higher Learning

Missouri Department of Higher Education

Montana University System, Office of the Commissioner of Higher Education

Nebraska Coordinating Commission for Postsecondary Education

Nevada Commission on Postsecondary Education

New Hampshire
New Hampshire Department of Education, Division of Higher Education

New Jersey
New Jersey Office of the Secretary of Higher Education

New Mexico
New Mexico Higher Education Department

New York
New York State Education Department-Office of College and University Evaluation

North Carolina
The University of North Carolina Board of Governors

North Dakota
North Dakota University System

Ohio Department of Higher Education

Oklahoma State Regents for Higher Education

Higher Education Coordinating Commission-Office of Degree Authorization

Pennsylvania Department of Education

Puerto Rico
Puerto Rico Council on Higher Education

Rhode Island
Rhode Island Board of Governors for Higher Education

South Carolina
South Carolina Commission on Higher Education

South Dakota
South Dakota Secretary of State

Tennessee Higher Education Commission Division of Postsecondary State Authorization (DPSA)

Texas Higher Education Coordinating Board

Utah Division of Consumer Protection

State of Vermont Agency of Education

Private & Out-of-State Postsecondary Education, State Council of Higher Education for Virginia

Washington Student Achievement Council

Washington DC
(District of Columbia) Higher Education Licensure Commission

West Virginia
West Virginia Higher Education Policy Commission

Wisconsin Educational Approval Board

Wyoming Department of Education

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