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IITS Networking and Infrastructure

Utica College requires all computers and devices connected to the wired or wireless network to first complete a registration process.  Choose an option from the following for more help.

Automatically register this device with a browser

Submit a Support Ticket

*Please note: Using Ethernet is recommended and will provide the fastest and most reliable network connection in the residence halls.

To manually register you will need to know the MAC address of the device, follow this link for help with obtaining that information.

Continue to Registration

Note: Please note, at this time, Utica College does not allow the use of device to device streaming (such as connecting through Apple AirPlay or Google Chromecast), or wireless connection from a computer to a wireless printer. This restriction is purposeful in order to better protect your devices from threats and attacks.

Supported Devices

Below is a list of all devices allowed and known to work on the Utica College Network.

Computers running the following Operating Systems:

  • Windows: Windows 8.1, and Windows 10
  • Macintosh: macOS 10.13 "High Sierra," 10.14 "Mohave," 10.15 "Catalina"
  • Linux: Any workstation or home version is allowed
  • Chrome OS: Any current version is allowed

Game Consoles:

  • Microsoft: Xbox 360 and Xbox ONE
  • SONY: PS3, PS4, PSP, and PlayStation Vita
  • Nintendo: Wii U and 3DS

Mobile Devices:

  • Apple: iPhone, iPad devices with iOS 11+
  • Android: Version 8+ is recommended

Other Devices:

  • Most Blu-ray DVD players
  • Most Smart TVs (must use UC_Wireless, not UC_Secure)
  • Printers that connect directly to a computer by a USB port and have their wireless settings disabled.
  • Amazon Echo / Echo Dot / or similar.  These currently work but may have limited functionality - for example you cannot setup the Echo to control your Smart TV over the network but it can access the internet to answer questions or stream music.

Prohibited Devices

These devices will not work with the Utica College network, and in some instances usage of a device from this list can have a negative impact on the college wireless network.

Computers running the following Operating Systems:

  • Any Operating System not expressly listed above
  • Any version listed as a Server Operating System (Windows Server 2008, Windows Server 2012, etc)
  • Any version of a home use Operating System that is being used in any way to operate as a Server, such as file sharing, DHCP, or any other server functionality.

Game Consoles:

  • Microsoft: Xbox
  • SONY: PS2
  • Nintendo: Wii and DS (any version)

Other Devices:

  • Wired or Wireless Routers - these interfere with the Utica College network, and will be disabled.
  • Wireless Printers, or Printers with Wireless send to features. All printers must be connected directly to a computer by a USB cable.
  • Network Printers, or any printer that attempts to be connected to an Ethernet port, such as an HP LaserJet Printer.
  • Wireless steaming devices such as Chromecast, Apple TV
  • Devices that require network connection from your phone to setup; this is often the case with "smart home" devices like WiFi outlets and WiFi light bulbs / light strips.
  • Google Home-based devices such as the Google Home Mini, Google Nest Mini, and Google Nest Hub. Due to Google's setup steps for these devices, they are not compatible with our network. For those looking to use a voice assistant device, Amazon Echo and Echo Dot devices are currently known to work.
Note: This list is always under construction and will be changed to reflect when new devices are confirmed, and when manufacturers discontinue devices.

Recommended System Specifications

The Help Desk's recommended system specifications are the specs you should look at when deciding on a new computer.
 

PC Recommended System Hardware

Operating SystemWindows 10
Processor Speed2.4 GHz dual-core equivalent or better
RAM8 GB
DrivesEnough hard drive space to store your programs and files, and an external drive for backup is recommended (or you can use Google Drive for backup in the cloud).
NetworkingEthernet and/or Wireless (5 GHz card or "dual band")
CablesCat6 Cable (Recommend 25 Feet) if using Ethernet where available
SoftwareLatest Google Chrome browser and/or Mozilla Firefox browser
  

Mac Recommended System Hardware

Operating SystemMac OS 10.14 "Mohave" or Later
Processor SpeedIntel Core i5 Processor
RAM8 GB
DrivesEnough hard drive space to store your programs and files, and an external drive - with the appropriate adapter - for backup is recommended (or you can use Google Drive for backup in the cloud).
NetworkingAll macs have wireless, you may wish to obtain an adapter to use ethernet.
CablesCat6 Cable (Recommend 25 Feet) if using ethernet where available
SoftwareLatest Google Chrome browser and/or Mozilla Firefox browser 
  

 

Minimum Requirements

Utica College's Help Desk reserves the right to refuse service and support for any computer below these specifications.
 

NOTE: These are the new Minimum Requirements for Fall 2019. If you are purchasing a computer now, please make sure it meets at least these requirements. These requirements change each year based on support cycles of there respective manufactures.
 

PC Minimum System Requirements


 
Operating System
 

Windows 8.1
Until Jan 10 2023
Or
Microsoft discontinues support status.
 

Processor Speed
 
1.6 GHz or equivalent
 
RAM
 
4 GB (8 GB preferred)
 
DrivesNo minimum
Networking
 
10/100 Ethernet Card or Wireless G
 
Cables
 
No minimum
 
SoftwareLatest Google Chrome browser and/or Mozilla Firefox browser

 

 

 
 

Mac Minimum Requirements


 
Operating System
 
Mac OS 10.13 "High Sierra"
Until Apple discontinues support status.
 
Processor Speed
 
Any Intel Chipset
RAM
 
4 GB (8 GB preferred)
 
Drives
 
No minimum
 
NetworkingEthernet adaptor and/or Wireless G 
 
Cables
 
No minimum
 
Software
 
Latest Google Chrome browser and/or Mozilla Firefox browser

              

 

 

How to Turn Off Wireless on Your Devices

Many devices today offer built in wireless services for home user convenience, but in many cases these interfere with the campus wireless network.
Please follow the instructions below to disable the wireless broadcasting on your device.  This helps to ensure your wireless Internet access and that of those nearby.  Also, please note Utica College does not support the connection of these devices to the campus network.

DISCLAIMER: The directions on this page are provided as is and have been tested to the best of Utica College's ability. Utica College is unable to test every device and adapt to every possible firmware or OS variation for each device. If these instructions for your device do not work for you, please consult the manufacturer of said device for further assistance in disabling your wireless service.

Device Type

 

HP

Most HP Printers

Use the menu to navigate to Setup, then Network, then Wireless Radio (on some models, this is towards the bottom of the scrollable menu). Turn the Wireless Radio OFF.

  1. From the Home screen on the product control panel, touch the Wireless button.
  2. Open the following menus:
    • Wireless Menu
    • Wireless Direct
    • On/Off
  3. Touch the Off menu item. The product saves the setting and then returns the control panel to the Wireless Direct menu.

HP Photosmart d110

Some models may allow you to press the blue "wireless" button on the bottom front of the printer to turn the light out and service off. You may need to hold the button for 5 seconds to turn the light out.

If this is not successful, use the menu to navigate to Settings > Wireless > Wireless settings > Disable Wireless > OK

HP Photosmart c4780

  1. From the front panel, choose "Scan".
  2. Scroll up or down to find Networking.
  3. Select this, then turn off Wireless.

 

Canon

Canon MG3600 Serie

Follow the procedure below to disable the wireless LAN.

  1. Make sure machine is turned on.
  2. Press and hold Wi-Fi button and release it when ON lamp flashes.
  3. Press Black button twice and press Wi-Fi button.
  4. When the ON lamp changed from flashing to lit and the Wi-Fi lamp goes off, the wireless LAN is disabled.

 

Utica College Cable Television for on Campus Residential Students

Main Campus Residence Halls: Alumni, Bell, Boehlert, North, South, Tower

The Utica College’s digital cable system requires all televisions to have a Clear QAM (CQAM) tuner. Most, but not all televisions made after 2009 will have a CQAM tuner, the only way to know is be looking in your owner's manual or checking your television's specs online.  You have to scan for digital channels before viewing the new channel lineup.

How do I know if my TV has a tuner?

Devices labeled as a display, monitor, or home theater display may not include a tuner. You can search online by make/model of your TV or reference your TV’s owner’s manual for specific model information related to what type of tuner is present in your TV.

An example of what the manual may say if the TV has a QAM tuner: “Built in digital tuner Clear QAM". Additionally, if your TV remote has the (.) or (-) symbol button for easy tuning or is able to display channels such as 5.2 or 5-2, your TV likely has a QAM tuner.

If your manual does not mention a CQAM tuner, the TV likely does not have one. Some of the common Televisions that may be missing a QAM tuner (or have poor tuners that may not pick up every channel include)

  • Apex
  • Colby
  • Dynex
  • Element
  • Haier
  • Insignia
  • Seiki
  • Sylvania
  • Visio
  • Westinghouse

What if my Television does not have a CQAM tuner?

Spectrum Cable, does not have a supported conversion box, but has indicated TVs that don’t have an internal CQAM tuner, can buy an inexpensive digital to analog converter at retail electronic stores.  Here's an example available at Amazon.

Why did Utica College change to CQAM?

Our local cable provider is making this transition across all update New York colleges. This was not an option, but should provide a better signal across campus.

What about Cable Box, DVR, and other set top boxes?

With Digital HD CQAM service Student Residents will not have the ability to upgrade service to Cable Boxes, DVRs, Pay-Per-View, or Movies On-Demand.

See the channel lineup for a reference of where to find your favorite stations.

Don’t forget to reprogram your Televisions by re-scanning for channels.

What if I have a problem with setting up my television services?

  1. Contact the Community Solutions Group: (844) 725-4339
  2. When asked for your 10 digit Phone number enter or say, 315-792-3285
  3. If asked, Enter or say Zip Code: 13502
  4. When prompted say Technical support
  5. If asked, for more details Say TV

    Account Information you may need:
    Utica College Dorms
    1600 Burrstone Rd
    BLDG MSTR APT MASTER
    Utica, NY 13502-4857
     
  6. Spectrum will schedule a service call with you. When they do this, contact Campus Safety so they know the time the technician will be there. Safety will assist the technician in accessing utility closets so repairs can be made. They may ask you to call again when the Spectrum technician arrives.  If Spectrum cannot fix the problem and they need to contact a person with the college, have them contact Mike Clapsadl at 315-792-3275.

Common Problems

Symptom: I am seeing fuzzy/snowy display and only receive 3 or less stations? There are two common problems.

Problem 1 : Your television scanned for Analog Channels.
Resolution: Make sure you select Scan for Digital Channels. (check your user manual, manufacture website for instructions for your model)

Problem 2: You ran a Digital Chanel Scan, or Digital Scan was not an option.
Resolution: If you are confident you used the appropriate scanning method then your television does not have a QAM tuner. Obtain a television with a QAM tuner or get an external QAM tuner. If you are unsure, call the Community Solutions Group listed above.

Symptom: I see a pixelated/scrambled signal, one that looks like square/rectangular boxes, or a display that indicates there is weak or no signal.

Problem: There is a signal issue.
Resolution: If using a splitter, try running the signal directly from the wall into the back of your television. If you are still having problems, call the Community Solutions Group Support line listed above.

About the Servers

Utica College operates dedicated gaming servers to accommodate gamers who play Steam-based games such as Team Fortress 2, Left 4 Dead 2, and Counter-Strike: Source. On-campus players enjoy stable connections and very low latency (the average ping is 5) when playing on the Utica College servers. These servers are open to public players as well.

There are currently seven dedicated gaming servers at Utica College:

  • tf2.utica.edu (Team Fortress 2)
  • cstrike.utica.edu (Counter-Strike: Source)
  • csgo.utica.edu (Counter-Strike: Global Offensive)
  • cs16.utica.edu (Counter-Strike 1.6)
  • l4d.utica.edu (Left 4 Dead)
  • l4d2.utica.edu (Left 4 Dead 2)
  • fof.utica.edu (Fistful of Frags)

To access these servers, simply add them to your favorites in Steam.

Please read the server rules before playing on the Utica College gaming servers.

Utica College Gaming Server Rules

All players on the Utica College servers are expected to obey the following rules:

  • No threatening, harassing, or insulting other players.
  • No chat spamming (verbal or text).
  • No intentional team killing (if applicable).
  • No intentional hostage killing (if applicable).
  • No cheating.

 

Server Status

Click for Detailed Server Information

E-mail gaming@utica.edu with any questions or comments about gaming at Utica College

Q: I live in the residence halls. Who should I contact if I have trouble with online gaming?

A: If you are only having a problem with gaming, e-mail gaming@utica.edu with a description of the issue, or post it in the Utica College Gaming Forum for community-based support.


Q: My ping is abnormally high when I connect to off-campus game servers. What should I do?

A: To improve the gaming experience for on-campus students, Utica College has dedicated some bandwidth to online games. Special firewall rules allow the following games and applications to take advantage of the dedicated bandwidth:

Games:

  • Aion
  • Alliance of Valiant Arms
  • Atlantica Online
  • Battlefield 3
  • Cabal Online
  • Call of Duty (all versions)
  • Combat Arms
  • Cross Fire
  • Darkfall
  • Demigod
  • Dragonica
  • Dragon Age
  • EVE Online
  • Guild Wars 2
  • GunZ: The Duel
  • Heroes of Newerth
  • Knights of the Old Republic
  • League of Legends
  • Lineage II
  • Maple Story
  • Mass Effect 2
  • Medal of Honor: Warfighter
  • Minecraft
  • Ng?a Long
  • S4 League
  • Second Life
  • Serious Sam 3 BFE
  • Shaiya
  • StarCraft II
  • Star Trek Online
  • Tribes Ascend
  • Valve Software games (Team Fortress 2, Counter-Strike, etc.)
  • The War Z
  • World of Warcraft


Other Applications:

  • GameGuard
  • Garena
  • Mumble
  • PlayStation Network
  • Steam
  • TeamSpeak (versions 2 and 3)
  • Uplay
  • Ventrilo
  • Xbox Live

The games and applications listed above should work fairly well when played from the UC residence halls or wireless network. If the game you are playing is in this list, please make sure you are using the standard ports for the game (this information can usually be found online).

Note: You may also need to disable any firewall programs running on your computer, such as ZoneAlarm or PeerGuardian. If you still experience a problem, or the game you are playing is not in the list, please contact gaming@utica.edu.


Q: How can I get my game console to work online?

A: You must register your game console in order for it to work online from a residence hall. To register your device, please see the Manually Register a Game Console, TV, or Other Device tab above.


Q: Which games does UC host servers for?

A: Utica College currently hosts on-campus dedicated servers for the following games:

  • Counter-Strike 1.6
  • Counter-Strike: Global Offensive
  • Counter-Strike: Source
  • Fistful of Frags
  • Left 4 Dead
  • Left 4 Dead 2
  • Team Fortress 2


Q: How can I connect to one of UC's Left 4 Dead or Left 4 Dead 2 servers from a lobby?

Start the game with the -console option and create a new lobby. While you are in your lobby, bring up the console using the tilde (~) key and enter the following:

Left 4 Dead:

mm_dedicated_force_servers 72.237.4.33:27015,72.237.4.33:27016,72.237.4.33:27017,72.237.4.33:27018


Left 4 Dead 2:

mm_dedicated_force_servers 72.237.4.35:27015,72.237.4.35:27016,72.237.4.35:27017,72.237.4.35:27018


When you start the game from the lobby, it should connect to one of the servers in the list you specified. The first available server in the list will be used to host your game. If you receive a message box saying that the game failed to find a server, then it is possible that all of the servers are full and you must try again later.

If you want to use the UC servers every time you play, then copy the appropriate command above and paste it into this file (create the file if it does not already exist):

Left 4 Dead:
C:\Program Files\Steam\SteamApps\common\left 4 dead\left4dead\cfg\autoexec.cfg

Left 4 Dead 2:
C:\Program Files\Steam\SteamApps\common\left 4 dead 2\left4dead2\cfg\autoexec.cfg

If you wish to disable the forced server list for one game, simply create a lobby, open the in-game console, and enter mm_dedicated_force_servers without a list after it. If you no longer want the forced server list to be used at all, you should remove the command from your autoexec.cfg file.


Q: How can I become a student admin on UC's game servers?

A: Simply complete the Student Admin Request Form to become a student admin on our game servers.

Note: You must log in to complete the form. This form requires the same username and password you use for your UC e-mail.


Q: Is Steam installed in any UC computer labs?

A: Unfortunately, no. Valve discontinued the Cybercafe program through which UC was able to get Steam accounts and games for free. Our license expired, and Steam was removed from our computer labs.


Q: Why am I having trouble downloading updates for World of Warcraft?

A: The Blizzard Downloader attempts to use the BitTorrent peer-to-peer protocol by default, and BitTorrent is blocked by the Utica College firewall. However, the Blizzard Downloader has a secondary method for downloading updates which does not use BitTorrent, and it will usually fall back to this method after it fails to connect using BitTorrent a few times. If you continue to experience problems, you can install a WoW update manually by downloading the patch from a mirror site.


Q: Can I use the Ventrilo client from the residence halls?

A: Yes. The default port required for the Ventrilo client is allowed through the Utica College firewall, so you should be able to connect to a server if it is using the default Ventrilo port. The default Ventrilo port number is 3784. If a server is not using the default port, then you will not be able to connect to it.  


Q: Can I run a Ventrilo server from the residence halls?

A: No. Ventrilo clients will not be able to connect to your computer through the Utica College firewall.

The forum allows members of the UC community to discuss gaming and the UC gaming servers, get help with gaming-related problems, or make suggestions about gaming at Utica College.

UC Gaming Forum

General Rules

  • Be nice. Malicious, offensive, or illegal content will not be tolerated.
  • Be respectful. Any person who uses the forum to harass, provoke, or harm any other individual or group in any way will be banned, and may face judicial sanctions from Utica College.
  • Keep it clean. Swearing and vulgarity will not be tolerated.
  • Using the forum to have others answer questions or solve problems for a class in a way that constitutes cheating is forbidden.
  • Posting sexually explicit, pornographic, or generally offensive content, or links to such content, is forbidden.
  • Posting warez, cracks, software keys, or copyrighted materials, or links to such content, is forbidden.
  • Posting on behalf of a banned user is forbidden.
  • This list of rules in not comprehensive. The moderators and administrators of this forum reserve the right to delete any post at any time. Users will be warned or banned for violations of any forum rules or Utica College policies.

Posting Guidelines

Please observe the following guidelines when posting to the UC Gaming Forum:

  • Remember that your username is attached to each post. Please be responsible and respectful when using this forum.
  • Engaging in healthy and respectful debates with other users is fine, as long as personal attacks and insults aren't involved. If you feel another user has crossed the line, please report the thread to a moderator. Don't make things worse by retaliating!
  • If you are asking for assistance with a problem, include as much information as possible, such as the exact operating system, computer specifications, error messages, etc.
  • Use appropriate and descriptive subject lines when posting new topics.
  • Never give out a password when posting to this forum.
  • Do not send a reply directly to the original author unless asked to do so.

Disclaimers

  • Each user takes sole responsibility for his or her actions, including any damages that may result from those actions.
  • Utica College and its personnel will not be held responsible for any hardware, software, or personal damages resulting from the execution or use of information obtained via the UC Gaming Forum.
  • Forum contributors must know and accept that any requested support is limited to the knowledge and abilities of other forum contributors.

In-game admins help to keep the UC gaming servers fun and fair. Click this link if you're interested in joining the student admin team.

Become a Student Admin

UC Campus Phone

Telephone Keys and Features

Missed Call Indication: Indicates the number of missed calls, to clear, delete calls in missed call log.
Message Lamp/Ringing Indicator: On- Indicates new message in your voice mail box, flashing indicates a ringing call.
Display: Shows call information, details on system features and call appearance keys.
Call Appearance Keys: Allow you to handle multiple calls. Used to Make or Receive calls.
Feature Keys: Features and menus accessed by pressing these keys.
Soft Key Labels: Appear on the display to indicate features that can be activated by pressing the keys.
Soft Keys: Appear below the Soft Key labels on display and access features displayed on the label above them. These features change based on the current state of the phone. Ex: Active or idle calls.

  • Answer: Answers a ringing call on hands free or answers a page call, turning it into a normal call.
  • Callback: Set an automatic callback on the user set that you have called. When you next end a call, the telephone system will call you and when you answer, automatically make a call to the user.
  • Complete: Completes the Transfer of a held call.
  • Cancel: Cancels the completion of a Transfer and returns you to caller.
  • Conference: Puts your current call on hold and presents dial tone to add another party to a conference
  • Dir: Accesses the directories (personal and shared) allowing to dial from them.
  • Drop: Ends the current call.
  • Feature: If programmed, displays a list of available features, you can scroll through list and select applicable feature.
  • Hold: Places a call on hold.
  • Ignore: Quiets the ringer for current ringing calls. Calls will continue to flash until answered or goes to voice mail.
  • Pickup: Answers a held call or answers the call of another user if programmed in a group.
  • Redial: Displays a list of outgoing numbers from you call log allowing you to dial from that list.
  • Transfer: Puts your current call on hold and presents dial tone so you can transfer the call to another extension.
  • To VM: Sends a ringing call to voice mail.

Navigation Keys: Scrolls through Call Appearance, Feature Keys, menus, call logs, and speed dial lists.
OK Key: Confirms menu choices.
Phone: Used to exit any menu, or return display to main screen.
Message Key: Access your mailbox.
Contacts: Used to display personal and shared directories.
Home: Used to access a menu for phone settings and information.
History: Displays a record of most recent answered, missed, and outgoing calls. The key is illuminated when you have new missed calls.
Headset: Switches calls from handset to headset. Key is lit when headset is active.
Speaker: Used to make or answer any call without lifting the handset. Key is lit when active.
Volume Keys: Controls Ringer, Speaker, and Incoming voice levels over handset and headset
Mute Key: Turns the microphone off and on when you are on a call. Lamp is lit when in use and caller cannot hear you.

Call Processing


To Answer Incoming Call: Phone rings- Indicator flashes slow. Lift handset or press Speaker or Headset.
To Answer Second Call: Press Call Appearance Key of new call (first call automatically holds).
To Place a Call: Lift Handset, press Speaker or press Headset.
Internal: Enter the extension.
External: Press 9 then the number.
To Place a Second Call: Press available Appearance key. Enter 9 and number.

Speaker: Press to make or answer any call without lifting handset.
 
To switch to speaker from headset/handset: Press the Speaker key and replace handset in cradle.
To resume privacy: Lift Handset or press Headset.
To end speakerphone call: Press Speaker key.
 
Mute: Turns off your microphone (Speaker, Handset and Headset) to allow you to speak privately.

To use: Press Mute key. When Mute key is lit, you can speak privately.
To resume conversation: Press Mute key again.

Hold: Press Hold softkey. Indicator lamp will flash rapidly.

To return to call: Highlight Appearance Key with the fast flashing lamp or press the Up key followed by OK.
 
Automatic Hold: When you select another Call Appearance key, or use certain Features, the line that you are already speaking on will be placed on hold.

Additional Features

Transfer
: Allows you to connect your call to someone else. Press Transfer softkey then enter the extension number.
Blind Transfer: Press Complete softkey.
Announced: Wait for party to answer and speak privately. To complete the transfer, press the Complete softkey.
Transfer to Voice Mail: Sends a caller directly to voice mail without the phone to ringing.
Press the Transfer softkey (Call is automatically held)
Enter # sign and the Extension number
Press Complete softkey
 Conference: Allows multi-call Conferencing (With call on line)
Press Conference softkey (First call automatically holds, you hear dial tone)
Enter second number (wait for answer)
Press Conference softkey (all parties are connected)
  • To add additional parties, repeat the steps above.
  • To drop yourself, hang up.
  • To drop a party member press: Details, scroll to the party member's name then press the Drop softkey.
If called party does not answer: Press Call Appearance key of the held line.
 
 Do Not Disturb: Stops ALL tones and ringing.
Call Forwarding: Programs your phone to ring at another Extension or External number.

Panic: Dials Campus Security  from any telephone. Just press the Panic key.

 


Redial: displays the last 10 numbers dialed.
 
To Use: Press Redial softkey
Display shows last numbered dialed
Use Up/Down arrow keys to display additional numbers
Press Details softkey
Use Up/Down arrow keys to scroll through details about call
Press Call softkey
To Redial last number dialed: Press Redial twice or press Redial then press the Call softkey.
 

Mailbox Information
Mailbox number is your extension.

First Time Mailbox Setup
To Create Your Password (REQUIRED):

  • Press Message Key on your phone or dial *17
  • Enter mailbox number (your extension) and press #
  • Your password is initially "blank".  When prompted for password simply press #
  • Enter a new 6 digit voicemail password of your choosing and press #
    • Note that this cannot be sequential or repeating numbers such as 111111 or 123456.
  • Enter the new password again and press #

Stay on the Line, you'll be prompted to record your name:

  • Speak your name
  • Press 1
  • Press #
  • Press 1

To Record and Activate your Greetings:

  • Press 3 to access greeting menu
  • Press 1
  • Enter Greeting Number (1-5, 9)
    • 1 = All Calls (recommended)
    • 2 = Internal (optional)
    • 3 = External (optional)
    • 4 = Busy (optional)
    • 5 = No Reply (optional)
    • 9 = Temporary (recommended for when you'll be away)
  • Begin speaking after tone
  • Press 1 to end recording
  • Press 23 to listen
    • If you don't like the greeting press *3 to delete
    • Press 1 to rerecord
  • Press # to approve your greeting


Access Your Mailbox
Log In To Mailbox:

From Desk:
  • Press Message key
  • Press #
  • Enter your voicemail password
  • Press #
From Another Location:
  • Dial your full phone number
  • Press *7 when you hear your voicemail greeting
  • Enter you mailbox number (extension) and press #
  • Enter your voicemail password
  • Press #


General Information
Mailbox Number: Your Extension is your mailbox number
Password: No password is initially provided. You will be forced to create one the first time you log in. Your new password must be between 6 and 12 numbers and it must be secure. (You cannot use 1234, your extension or repeated numbers like 1111).
Recorded Name: Your name is played as a confirmation when you log in to your mailbox. It is also used for other system announcements including the company directory search feature.  You'll be prompted to set this the first time you access the mailbox.
Greetings: By default callers who reach your mailbox hear the system greeting: "Your call is being answered by IP Office (Name) is not available. To leave a message, wait for the tone". You can replace this greeting with one that you record. You can record a library of up to 9 different personal greetings.  If you do not record a greeting for a certain type, it will not be used.

Greeting  Types
All Call: Plays to all callers and overrides other greeting types except temporary.  This is generally what people use for everyday use.
Internal: Plays to callers from inside your organization (optional).
External: Plays to callers outside your organization (optional).
Busy: Plays when all extensions are busy (optional).
No Reply: Plays when you do not answer (optional).
Default: System greeting.
Temporary: This will play when you set it to override the others.  It is useful to set for when you'll be on vacation or otherwise not planning on answering your phone.  When activating the temporary greeting you'll be prompted for a number of days you wish to use it, after which the system will turn it off automatically.

Navigating the System:
Log In: You must log in to retrieve and send messages, change password, record name and greetings.
Help: To receive help at any time, press *H or *4.
Commands: Commands are activated by pressing Numbers and Signs on the dial pad.
Prompts: A synthesized voice summarizes your Mailbox, gives available commands and options.

Contact Us

Integrated Information Technology Services (IITS)

Integrated Information Technology Services (IITS)

(315) 792-3115

I would like to see logins and resources for:

For a general list of frequently used logins, you can also visit our logins page.