Supported Software

This page is currently being updated. Please contact the Help Desk by phone concerning software support.

Software	Version	Support	Direction
Anti-Virus
System Center Endpoint Protection	2012	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X
Calendaring
Google Calendar	All	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X	X
Outlook	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X
Thunderbird	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X	X
WebMail	Sun Java Calendar	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X	X
Database
Access	2010	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.		X
	2007	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.	Going Away	X
Desktop Publishing
Illustrator	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.		X	X
InDesign	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.		X	X
Microsoft Publisher	2007	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.	Going Away	X
	2010	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.		X
QuarkXPress	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.	Going Away	X	X
E-mail
Apple Mail	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.			X
Entourage	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.			X
Google Mail	All	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X	X
Outlook	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.			X
Outlook Express	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X
Thunderbird	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X	X
WebMail	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X	X
Emulator
Virtual Box		Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.		X	X
File Transfer Protocol (FTP)
SSH	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.		X
WinSCP	All	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.		X
Internet Browsers
Firefox	< 15.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X	X
	15.x +	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X	X
Google Chrome	All	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.	Rising	X	X
Internet Explorer	10.x	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.		X
	9.x	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X
	8.x	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.	Going Away	X
Safari	All	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.			X
Math & Statistics
SPSS	21	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.		X
	<21	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Stat Crew	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.		X
Multimedia
Final Cut	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.			X
iMovie	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.			X
QuickTime Player	All	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.	Going Away	X	X
QuickTime Pro	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.		X	X
VLC Media Player	2.0+	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X	X
Windows Media Player	11.x	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.		X
	12.x	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.		X
Music Sharing
Any Service	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Operating Systems
Linux	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Mac OS	Pre OS.X 10.5	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.			X
	10.5 & 10.6	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.			X
	10.7 & 10.8	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.			X
Microsoft Windows	XP Professional	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.	Going Away	X
	XP Home	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X
	Vista (all versions)	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X
	Win 7	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X
	Win 8	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.	Rising	X
Photo Editor
Adobe Photoshop	CS5 & CS6	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.		X	X
Photoshop Elements	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.	Going Away	X	X
Productivity Suites
Google Docs	All	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.	Rising	X	X
Microsoft Office	2003 & 2004	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X	X
	2007	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.	Going Away	X
	2008	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.	Going Away		X
	2010	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X
	2011	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.			X
OpenOffice or LibreOffice	4.x	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.	Rising	X	X
	3.x	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.		X	X
Text Recognition
Dragon Naturally Speaking	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.	Going Away	X
Jaws	7.x	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.	Going Away	X
OmniPage Pro	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.	Going Away	X
Read & Write Gold	10	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.	Rising	X	X
Web Authoring
Adobe Acrobat	9	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X	X
	10	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X	X
	11	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.	Rising
Cute PDF	All	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.		X
DreamWeaver	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.		X	X

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Supported Software

Supported Software

System Center Endpoint Protection

Supported

Google Calendar

Supported (Recommended)

Outlook

Unsupported

Thunderbird

Unsupported

WebMail

Unsupported

Access

Partial Support

Partial Support

Illustrator

Specialty

InDesign

Specialty

Microsoft Publisher

Partial Support

Partial Support

QuarkXPress

Specialty

Apple Mail

Unsupported

Entourage

Unsupported

Google Mail

Supported (Recommended)

Outlook

Unsupported

Outlook Express

Unsupported

Thunderbird

Unsupported

WebMail

Unsupported

Virtual Box

Specialty

SSH

Specialty

WinSCP

Partial Support

Firefox

Unsupported

Supported (Recommended)

Google Chrome

Supported (Recommended)

Internet Explorer

Partial Support

Supported

Partial Support

Safari

Partial Support

SPSS

Specialty

Unsupported

Stat Crew

Specialty

Final Cut

Specialty

iMovie

Specialty

QuickTime Player

Supported