Supported Software

Software	Version	Support	Direction
Anti-Virus
Norton Antivirus	9.x	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close	Going Away	X	X
	10.x	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X	X
Calendaring
Iplanet	Iplanet Web Calendar	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X	X
Outlook	All	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X
Compression Tools
Stuffit	All	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close			X
WinZip	All	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close	Going Away	X
Database
Access	Office 2000	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	Office XP	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	Office 2003	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close	Going Away	X
	Office 2007	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X
Appleworks	5.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close			X
	6.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close			X
Filemaker Pro	4.x	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close	Going Away	X	X
	5.x	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close	Going Away	X	X
Desktop Publishing
Illustrator	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X	X
InDesign	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X	X
Microsoft Publisher	Office XP	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	Office 2003	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Going Away	X
	Office 2007	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Rising
Pagemaker	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X	X
QuarkXPress	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X	X
Dial-Up Terminal Emulators
HyperTerminal	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close
Tera Term	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close
Disk Tools
Norton Utilities	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X	X
E-mail
Apple Mail	All	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close			X
Entourage	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close			X
Eudora	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X	X
	4.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close	Going Away
	5.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close
Group Wise	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X	X
	6.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close	Rising
Outlook	XP	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	2003	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Going Away	X
	Outlook 2007	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Rising	X
Outlook Express	All	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X
Thunderbird	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close	Rising	X	X
Emulator
Virtual PC	Virtual PC	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X	X
File Transfer Protocol (FTP)
SSH	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X
WS_FTP	All	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X
Internet Browsers
Firefox	1.5.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close	Going Away	X	X
	2.x	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X	X
	Firefox 3.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X	X
Internet Explorer	5.x and earlier	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X	X
	6.x	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X	X
	7.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
Netscape	4.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close	Going Away	X	X
	6.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	7.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
Safari	Safari	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Going Away		X
Math & Statistics
SPSS	15.x	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X	X
	16.x	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X	X
	15.x	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close	Rising	X
	14.x	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X
Stat Crew	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X
Multimedia
EZ CD Creator	4.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	5.x	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Rising	X
Final Cut	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close			X
iMovie	2	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close
Media Player	Prior to 9.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	10.x	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X
	11.x	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Rising	X
Nero	5.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
QuickTime Player	All	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X	X
QuickTime Pro	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X	X
Real Player	Real player	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X	X
	Real Alternative	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X	X
Toast	4.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close	Going Away		X
	5.x	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close			X
	6.x	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close			X
Music Sharing
Any Service	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close
Operating Systems
Linux	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close
Mac OS	Pre OS.X 10.3.9	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close			X
	10.3.9	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Going Away		X
	10.4	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close			X
	10.5	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close			X
Microsoft Windows	Pre Windows 2000	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	2000 Professional	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	XP Professional	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X
	XP Home	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	Vista (all versions)	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
Photo Editor
Adobe Photoshop	5.x	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Going Away	X	X
	6.x	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Going Away	X	X
	7.x	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Going Away	X	X
	CS	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X	X
	CS2	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X	X
Microsoft Digital Image Suite	1	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X
Microsoft Photo Editor		Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X
Photoshop Elements	All	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X	X
Productivity Suites
AppleWorks	5.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X	X
	6.x	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close	Going Away	X	X
Corel	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	2000	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close		X
	2001	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X
	2001	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
Lotus	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close
Microsoft Office	Pre Office 2000	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	2000	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close	Going Away	X
	2001	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close	Going Away		X
	XP	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close	Going Away	X
	2003	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X
	v.X	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close	Going Away		X
	2002	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close			X
	2004	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Rising		X
Telnet
Telnet	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close
Text Recognition
Dragon Naturally Speaking	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X	X
	2003	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
Jaws	Prior to 7	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X
	7.x	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X
	7.x	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close		X
OmniPage Pro	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close
XP Text Recognition	All	Specialty Specialty Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. Close		X
Web Authoring
Adobe Acrobat	Pre 5.x	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X	X
	6.x	Supported Supported A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close	Going Away	X	X
	7.x	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. Close		X	X
	8	Partial Support Partial Support Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. Close	Rising	X	X
DreamWeaver	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close		X	X
Frontpage	All	Unsupported Unsupported The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. Close
PDF Buddy	All	Supported (Recommended) Supported (Recommended) A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.

Help Desk

Help Desk Online Resources

Help Desk Support

Contact Information

Supported Software

Norton Antivirus

Partial Support

Supported (Recommended)

Iplanet

Supported (Recommended)

Outlook

Supported

Stuffit

Supported

WinZip

Partial Support

Access

Unsupported

Unsupported

Partial Support

Supported (Recommended)

Appleworks

Unsupported

Unsupported

Filemaker Pro

Specialty

Specialty

Illustrator

Specialty

InDesign

Specialty

Microsoft Publisher

Unsupported

Supported

Supported (Recommended)

Pagemaker

Specialty

QuarkXPress

Specialty

HyperTerminal

Unsupported

Tera Term

Specialty

Norton Utilities

Specialty

Apple Mail

Supported (Recommended)

Entourage

Specialty

Eudora

Unsupported

Unsupported

Unsupported

Group Wise

Unsupported

Unsupported

Outlook

Unsupported

Supported

Supported (Recommended)

Outlook Express

Supported

Thunderbird

Specialty

Virtual PC

Specialty

SSH

Specialty

WS_FTP

Supported

Firefox

Unsupported

Supported (Recommended)

Unsupported

Internet Explorer

Unsupported

Supported (Recommended)

Unsupported

Netscape

Unsupported