Contact

Technical Support
Lower Level, Gannett Library
8:30am to 5:00pm Weekdays

Phone: (315) 792-3115

Add to your Contacts:

Computer Help Desk, Lower Level, Gannett Library, email: helpdesk@utica.edu, phone: (315) 792-3115

Supported Software



This page is currently being updated. Please contact the Help Desk by phone concerning software support.

Software Version Support Direction Windows Logo Apple Macintosh Logo
Anti-Virus
System Center Endpoint Protection


2012
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.


X
Calendaring
Google Calendar
All
Supported (Recommended)
Close
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.

Rising X X
Outlook
All
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away X
Thunderbird
All
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away X X
WebMail


Sun Java Calendar
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away X X
Database
Access


2010
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.


X
 

2007
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away X
Desktop Publishing
Illustrator
All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.


X X
InDesign
All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.


X X
Microsoft Publisher
2007
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away X
  2010
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.


X
QuarkXPress


All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.

Going Away X X
E-mail
Apple Mail
All
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away
X
Entourage
All
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away
X
Google Mail
All
Supported (Recommended)
Close
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.

Rising X X
Outlook
2003
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away X
  2007
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away X
  2011
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away
X
Outlook Express
All
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.

Going Away X
Thunderbird
All
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.

Going Away X X
WebMail


All
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.

Going Away X X
Emulator
Virtual Box



Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.


X X
File Transfer Protocol (FTP)
SSH
All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.


X
WinSCP


All
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.


X
Internet Browsers
Firefox
< 15.x
Unsupported
Close
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.


X X
  15.x +
Supported (Recommended)
Close
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.


X X
Google Chrome
All
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Rising X X
Internet Explorer
10.x
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Rising X
  9.x
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.


X
  8.x
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away X
Safari


All
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.



X
Math & Statistics
SPSS
21
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.


X
  <21
Unsupported
Close
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.




Stat Crew


All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.


X
Multimedia
Final Cut
All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.



X
iMovie
All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.



X
QuickTime Player
All
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.

Going Away X X
QuickTime Pro
All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.


X X
VLC Media Player
2.0+
Supported (Recommended)
Close
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.


X X
Windows Media Player


11.x
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.


X
 

12.x
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.


X
Music Sharing
Any Service


All
Unsupported
Close
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.




Operating Systems
Linux
All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.




Mac OS
Pre OS.X 10.5
Unsupported
Close
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.



X
  10.5 & 10.6
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.



X
  10.7 & 10.8
Supported (Recommended)
Close
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.



X
Microsoft Windows


XP Professional
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.

Going Away X
 

XP Home
Unsupported
Close
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.


X
 

Vista (all versions)
Unsupported
Close
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.


X
 

Win 7
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.


X
 

Win 8
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Rising X
Photo Editor
Adobe Photoshop
CS5 & CS6
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.


X X
Photoshop Elements


All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.

Going Away X X
Productivity Suites
Google Docs
All
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Rising X X
Microsoft Office
2003 & 2004
Unsupported
Close
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.

Going Away X X
  2007
Supported (Recommended)
Close
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.

Going Away X
  2008
Supported (Recommended)
Close
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.

Going Away
X
  2010
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.


X
  2011
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.



X
OpenOffice or LibreOffice


1.0
Unsupported
Close
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.


X X
 

2.x
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Going Away X X
 

3.x
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.


X X
Text Recognition
Dragon Naturally Speaking
All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.

Going Away X
Jaws
7.x
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.

Going Away X
OmniPage Pro


All
Specialty
Close
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.

Going Away X
Web Authoring
Adobe Acrobat
9
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.


X X
  10
Supported (Recommended)
Close
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.


X X
  11
Partial Support
Close
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.

Rising

Cute PDF
All
Supported
Close
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.


X
DreamWeaver


All
Unsupported
Close
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.


X X