Contact Information
Computer Help DeskLower Level, Gannett Library
8:30am to 5:00pm Weekdays
Phone: (315) 792-3115
Supported Software
This page is currently being updated. Please contact the Help Desk by phone concerning software support.
| Software | Version | Support | Direction |  |
 |
|---|---|---|---|---|---|
| Anti-Virus | |||||
Norton Antivirus |
9.x |
Partial Support
 
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | X | X |
| |
10.x |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | X |
| Calendaring | |||||
Outlook |
All |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | X | |
Thunderbird |
All |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
Rising | X | X |
WebMail |
WebMail Calendar |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | X |
| Database | |||||
Access |
2003 |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | X | |
| 2007 |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | |
|
Filemaker Pro |
4.x |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
Going Away | X | X |
| |
5.x |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
Going Away | X | X |
| Desktop Publishing | |||||
Illustrator |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | X |
InDesign |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | X |
Microsoft Publisher |
2007 |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | |
Pagemaker |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | X |
QuarkXPress |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | X |
Apple Mail |
All |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
Going Away | |
X |
Entourage |
All |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | |
X |
Outlook |
2003 |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | X | |
| 2007 |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | X | |
|
Outlook Express |
All |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
Going Away | X | |
Thunderbird |
All |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
Rising | X | X |
WebMail |
All |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | X |
| Emulator | |||||
Virtual PC |
2007 |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
|
X | |
| File Transfer Protocol (FTP) | |||||
SSH |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | |
WinSCP |
All |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
|
X | |
| Instant Messenger | |||||
AOL Messenger |
All |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
|
X | X |
Pidgin |
All |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Rising | X | X |
| Internet Browsers | |||||
Firefox |
1.5.x |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
Going Away | X | X |
| 2.x |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | X | |
| 3.x |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | X | |
Internet Explorer |
6.x |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | X | X |
| 7.x |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | |
|
| 8.x |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
|
X | |
|
Safari |
Safari |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | X |
| Math & Statistics | |||||
SPSS |
16.x |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | X |
Stat Crew |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | |
| Multimedia | |||||
EZ CD Creator |
All |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | |
Final Cut |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
|
X |
iMovie |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
|
X |
Media Player |
Prior to 9.x |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
|
X | |
| 10.x |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | |
|
| 11.x |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
Rising | X | |
|
Nero |
All |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | |
QuickTime Player |
All |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | X |
QuickTime Pro |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | X |
Real Player |
Real player |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
|
X | X |
| Real Alternative |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | X | |
VLC Media Player |
All |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | |
| Music Sharing | |||||
Any Service |
All |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
|
|
|
| Operating Systems | |||||
Linux |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
|
|
Mac OS |
Pre OS.X 10.3.9 |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
|
|
X |
| 10.3.9 |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
Going Away | |
X | |
| 10.4 |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
|
X | |
| 10.5 |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Rising | |
X | |
Microsoft Windows |
XP Professional |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | |
| |
XP Home |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
|
X | |
| |
Vista (all versions) |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Rising | X | |
| Photo Editor | |||||
Adobe Photoshop |
7.x |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | X | X |
| CS1 / CS2 / CS3 |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
|
X | X | |
Microsoft Digital Image Suite |
1 |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | |
Photoshop Elements |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
Going Away | X | X |
| Productivity Suites | |||||
Microsoft Office |
2003 |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | X | |
| 2004 |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | |
X | |
| 2007 |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | |
|
| 2008 |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
|
X | |
OpenOffice |
1.0 |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
|
X | X |
| |
2.x |
Partial Support
Partial SupportMinimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered. |
Going Away | X | |
| |
3.x |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
Rising | X | X |
| Telnet | |||||
Telnet |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
Going Away | X | |
| Text Recognition | |||||
Dragon Naturally Speaking |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | |
Jaws |
7.x |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | |
OmniPage Pro |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | |
XP Text Recognition |
All |
Specialty
SpecialtySupport for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question. |
|
X | |
| Web Authoring | |||||
Adobe Acrobat |
8 or lower |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
|
X | X |
| 9 |
Supported (Recommended)
Supported (Recommended)A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
|
X | X | |
DreamWeaver |
All |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
|
X | X |
Frontpage |
All |
Unsupported
UnsupportedThe help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance. |
|
|
|
PDF Buddy |
All |
Supported
SupportedA full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk. |
Going Away | X | |
