Contact Information

Help Desk

(315) 792-3115

Supported Software



This page is currently being updated. Please contact the Help Desk by phone concerning software support.
Software Version Support Direction Windows Logo Apple Macintosh Logo
Anti-Virus
Norton Antivirus


9.x
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close

Going Away X X
 

10.x
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X X
Calendaring
Iplanet
Iplanet Web Calendar
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X X
Outlook


All
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X
Compression Tools
Stuffit
All
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close



X
WinZip


All
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close

Going Away X
Database
Access
Office 2000
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
  Office XP
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
  Office 2003
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close

Going Away X
  Office 2007
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X
Appleworks
5.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close



X
  6.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close



X
Filemaker Pro


4.x
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close

Going Away X X
 

5.x
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close

Going Away X X
Desktop Publishing
Illustrator
All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X X
InDesign
All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X X
Microsoft Publisher
Office XP
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
  Office 2003
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Going Away X
  Office 2007
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Rising

Pagemaker
All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X X
QuarkXPress


All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X X
Dial-Up Terminal Emulators
HyperTerminal
All
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close




Tera Term


All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close




Disk Tools
Norton Utilities


All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X X
E-mail
Apple Mail
All
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close



X
Entourage
All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close



X
Eudora
All
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X X
  4.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close

Going Away

  5.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close




Group Wise
All
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X X
  6.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close

Rising

Outlook
XP
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
  2003
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Going Away X
  Outlook 2007
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Rising X
Outlook Express
All
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X
Thunderbird


All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close

Rising X X
Emulator
Virtual PC


Virtual PC
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X X
File Transfer Protocol (FTP)
SSH
All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X
WS_FTP


All
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X
Internet Browsers
Firefox
1.5.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close

Going Away X X
  2.x
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X X
  Firefox 3.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X X
Internet Explorer
5.x and earlier
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X X
  6.x
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X X
  7.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
Netscape
4.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close

Going Away X X
  6.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
  7.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
Safari


Safari
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Going Away
X
Math & Statistics
SPSS
15.x
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X X
  16.x
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X X
  15.x
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close

Rising X
  14.x
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X
Stat Crew


All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X
Multimedia
EZ CD Creator
4.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
  5.x
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Rising X
Final Cut
All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close



X
iMovie
2
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close




Media Player
Prior to 9.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
  10.x
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X
  11.x
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Rising X
Nero
5.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
QuickTime Player
All
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X X
QuickTime Pro
All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X X
Real Player
Real player
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X X
  Real Alternative
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X X
Toast


4.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close

Going Away
X
 

5.x
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close



X
 

6.x
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close



X
Music Sharing
Any Service


All
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close




Operating Systems
Linux
All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close




Mac OS
Pre OS.X 10.3.9
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close



X
  10.3.9
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Going Away
X
  10.4
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close



X
  10.5
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close



X
Microsoft Windows


Pre Windows 2000
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
 

2000 Professional
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
 

XP Professional
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X
 

XP Home
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
 

Vista (all versions)
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
Photo Editor
Adobe Photoshop
5.x
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Going Away X X
  6.x
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Going Away X X
  7.x
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Going Away X X
  CS
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X X
  CS2
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X X
Microsoft Digital Image Suite
1
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X
Microsoft Photo Editor

Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X
Photoshop Elements


All
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X X
Productivity Suites
AppleWorks
5.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X X
  6.x
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close

Going Away X X
Corel
All
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
  2000
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close


X
  2001
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X
  2001
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
Lotus
All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close




Microsoft Office


Pre Office 2000
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
 

2000
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close

Going Away X
 

2001
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close

Going Away
X
 

XP
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close

Going Away X
 

2003
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X
 

v.X
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close

Going Away
X
 

2002
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close



X
 

2004
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Rising
X
Telnet
Telnet


All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close




Text Recognition
Dragon Naturally Speaking
All
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X X
  2003
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
Jaws
Prior to 7
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X
  7.x
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X
  7.x
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close


X
OmniPage Pro
All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close




XP Text Recognition


All
Specialty
Specialty

Support for specialty software is provided by select individuals that have expertise in the area. Specialized support for students is provided by the professor requiring the software in question.
Close


X
Web Authoring
Adobe Acrobat
Pre 5.x
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X X
  6.x
Supported
Supported

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close

Going Away X X
  7.x
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.
Close


X X
  8
Partial Support
Partial Support

Minimal support is available from the help desk. Users are expected to obtain training from non-IITS resources and perform trouble-shooting when problems are encountered.
Close

Rising X X
DreamWeaver
All
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close


X X
Frontpage
All
Unsupported
Unsupported

The help desk provides no direct support for these applications. Users should consult colleagues, vendors, web sites, on-line help files, and/or product documentation for assistance.
Close




PDF Buddy


All
Supported (Recommended)
Supported (Recommended)

A full range of support (including trouble-shooting, software installation, training, etc.) is available from the Help Desk.