Technical Support Statistics

IITS Technical Support Statistics


The purpose of this page is to provide the campus community with statistical information relevant to the services IITS provides.  If you have any suggestions for further information you'd like to see here, please contact us.




Current academic year statistics:
 


Monthly Ticket Volume 2018-19
179 212 0 0 0 0 0 0 0 0 0 0
 179 212  0  0  0  0  0  0  0  0  0  0
 Jun   Jul   Aug   Sep   Oct   Nov   Dec   Jan   Feb   Mar   Apr   May 
   
Current Yearly Ticket Volume Compared to Long Term Average

Month

 Average 

 Current 
 Current Versus Average
 June  213  224 106%
 July  223 212 95%
 August  386   %
 September  447   %
 October 350   %
 November  285   %
 December  241   %
 January  320   %
 February  297   %
 March 294   %
 April 303   %
 May 197   %


Yearly Statistics:


Annual Ticket Volume by Academic Year
2684 2396 2849 3519 4569 4350 3332 3567 3891 3948 391
2684 2396 2849 3519 4569 4350 3332 3567 3891 3948 391
  08-09    09-10    10-11    11-12    12-13    13-14    14-15    15-16    16-17    17-18    18-19* 
* As of July 1, 2018.  Current year can only be compared to previous when complete.

Past statistics:
 


Monthly Ticket Volume 2017-18
224 229 549 523 390 331 233 387 324 290 292 176
 224  229  549  523  390  331  233  387  324  290  292  176
 Jun   Jul   Aug   Sep   Oct   Nov   Dec   Jan   Feb   Mar   Apr   May 
   
Current Yearly Ticket Volume Compared to Long Term Average

Month

 Average 

 Current 
 Current Versus Average
 June  212  224 106%
 July  223  229 103%
 August  367  549 149%
 September  438  523 119%
 October 345  390 113%
 November  280  331  118%
 December  242  233 96%
 January  313 387  124%
 February  294  324 110%
 March 295  290 98%
 April 304  292 96%
 May  199  176 88%

Monthly Ticket Volume 2016-17
166 210 477 554 332 237 205 409 319 288 390 303
 166  210  477  554  332  237  205  409  319  288  390  303
 Jun   Jul   Aug   Sep   Oct   Nov   Dec   Jan   Feb   Mar   Apr   May 
   
Current Yearly Ticket Volume Compared to Long Term Average

Month

 Average 

 Current 
 Current Versus Average
 June  219  166  76%
 July  224  210 94%
 August  354  477 135%
 September   424 554 131%
 October  347 332 96%
 November  286  237 83%
 December  247  205 83%
 January  301 409  136%
 February  291  319 110%
 March  296  288 97%
 April  293  390 133%
 May  186 303 163%

Monthly Ticket Volume 2015-16
343 354 493 486 439 277 206 264 211 218 276 250
 343  354  493  486  439  277  206  264  211  218  276  250
 Jun   Jul   Aug   Sep   Oct   Nov   Dec   Jan   Feb   Mar   Apr   May 
   
2015-16 Ticket Volume Compared to Long Term Average

Month

 Average 

 Current 
 Current Versus Average
 June  198  343  173%
 July  206  354 172%
 August  334 493  148%
 September   415  486 117%
 October  334 439  132%
 November  287  277  97%
 December  253 206  82%
 January  306 264  86%
 February  303 211 70%
 March  307  218 71%
 April  295  276 93%
 May  177  250 141%


General Information**:

  • Customer Service Management: 1
  • User Support Staffing:
    • Full time technical support staff: 4
    • Student employees:
      • 10 workstudy students averaging 10 hours per week each.
      • 1 interns at 15 hours per week each.
  • AV / Event Support Staffing:
    • Full time technical support staff: 3
  • Supported Users: 14187 (based on open UC issued Google accounts)
  • Connected Devices: 
    • Campus Computers: 1587+
    • Wifi devices connected daily: 6000+
    • Printers: 154+
    • Campus Phones: 525+
  • Infrastructure: 
    • Network Switches: 100+
    • Servers: 213+
  • Audio / Video and Multimedia:
    • Enhanced Classrooms, Conference/Meeting Rooms, and Auditoriums:  94
    • Tech Carts (laptop + projector): 7
    • Laptops available for classrooms: 35
    • Computer Labs: 19 (including the Library and Clark City Center)
    • Campus Surveillance Cameras: 40+
** As of May 1 2018; the numbers of devices are constantly changing.

Contact

Integrated Information Technology Services
L119 Gannett Library
Lower Level

(315) 792-3835
(315) 792-3814 (Fax)
Information for Students with Disabilities - click here for Learning Services at UC
(315) 792-3006
1600 Burrstone Road | Utica, NY 13502