Contact

Technical Support
Lower Level, Gannett Library
8:30am to 5:00pm Weekdays

Phone: (315) 792-3115

Add to your Contacts:

Computer Help Desk, Lower Level, Gannett Library, email: helpdesk@utica.edu, phone: (315) 792-3115

What is Java?
Java by Oracle
Java is a common software used on the Internet for running certain web content.  It's been known in the last few years to have some security vulnerabilities and it's only recommended to install Java if you absolutely need it.  On the UC campus it is required for any faculty and staff needing to access our Native Banner system.  Note that for security purposes this system is only available on site.  Off-campus users must have VPN access to use Native Banner.

Compatibility

As of 04/14/2015 Java version 8 update 45 is the newest version and has been tested with Internet Explorer 11, Mozilla Firefox 37.0.1. 

Warning

: As of Google Chrome 42, Chrome does not allow the use of the Java plugin without modification of settings (see below).  This version is functional with Native Banner as long as the proper security exception is made in the Java Control Panel.  Steps to create this exception is included in the installation instructions below.

Google Chrome 42+
 (this workaround will be valid until the end of Sept 2015)
In the URL box type:  chrome://flags
Scroll down to Enable NPAPI and click the Enable link.
Restart Chrome.

1) Preparing to Install:
WINDOWS
Before installing Java, it is recommended that you uninstall older versions:
  • Save or print these instructions, and close all web browsers.
  • Open the Windows Control Panel.
  • Click on the Uninstall a Program link or the Programs and Features icon.
  • Wait for the list to load and scroll down to find Java.
  • For each Java you have installed RIGHT click on it and choose uninstall.
APPLE
The Mac operating system has Java built in and is updated with the operating system.  You will not need to uninstall the old version.


2) To Install the Newest Java:
WINDOWS
  • Download our quick installer from the link below.
  • If prompted to Run or Save, choose Save and place the file on your Desktop. 
  • Close all web browsers.
  • Once downloaded double click on the Ninite_Java_Installer file to begin the install.
  • When the install window says Finished click on the close button.  At this time you may delete the Ninite Java Installer file from your desktop if you wish.
  • Open the Windows Control panel
  • In the top right corner of the Control panel if the View By box says "Category", change it to Large Icons.
  • Double click on the Java control panel icon.
  • Open the Security Tab
  • Click the Edit Site List button
  • Click the Add button and type or paste in: http://bforms1.utica.edu:8888
  • Click OK and then Continue to save the setting.
  • You may now close the Java control panel and the Windows control panel.
  • Open your browser of choice, we recommend Google Chrome, and browse to http://as280.utica.edu to access Native Banner.  You may be prompted to accept some security warnings.  Look for checkboxes that will remember your choices so you don't have to accept these warnings every time.
APPLE
  • Open System Preferences from the Apple menu.  Use Software Update to get the newest version of Java for your computer.
  • From the Apple Menu choose System Preferences again.
  • Open the Java control panel.
  • Open the Security Tab
  • Click the Edit Site List button
  • Click the Add button and type or paste in: http://bforms1.utica.edu:8888
  • Click OK and then Continue to save the setting.
  • You may now close the Java control panel and the System Preferences window.
  • Open your browser of choice, we recommend Google Chrome, and browse to http://as280.utica.edu to access Native Banner.  You may be prompted to accept some security warnings.  Look for checkboxes that will remember your choices so you don't have to accept these warnings every time.



Troubleshooting:

Still can't get something to load?  First try another web browser.  If you are using Internet Explorer try Mozilla Firefox or Google Chrome.  If another browser works properly then it narrows down the issue to just one browser and allows you to complete the work you need.

Check your extensions.  In Firefox click on the orange button in the top left and then choose Add-ons.  Click on Plugins on the left.  It's possible that the Firefox plugin did not update for some reason and it is still too old to work.  Generally restarting Firefox will fix this problem.

Other issues, please enter a support ticket, call 315-792-3115, or email techsupport@utica.edu .