You are experiencing Off Campus Login issues if:

• UC Library's Off Campus Login page returns the error message: "Username or password incorrect"
• You do not know your UC Student Account login information
• Your UC Student Account password needs to be reset

An umbrella account that allows you to access:

• WebCT or uticaonline courses 
• UC WebMail
• Novell (Student Lab and Library computers)
• UC wireless network

The same username you use to access your:

• WebCT or uticaonline courses
• UC WebMail
• Novell (Student Lab and Library computers)
• UC wireless network

When entering your username into Off Campus Login:

• Do not include "@utica.edu"

What does my UC Student Account Username look like?

Your username is constructed using one of these formulas:

• First 4 letters of your last name, followed by a 4-digit number
  • Example:  John Smith = smit2476

• First initial of your first name, up to 6 letters of your last name, followed by a 2-digit number
  • Examples:
    • John Smith = jsmith23
    • Amy Longstocking = alongsto49
    • Matthew Lee = mlee83

• Use the UC Student Account tool at http://password.utica.edu

• Call the uticaonline Help Desk

The same password you use to access your:

• WebCT or uticaonline courses
• UC Webmail
• Novell (Student Lab and Library computers)
• UC wireless network

To retrieve or reset your UC Student Account Password:

• Use the UC Student Account tool at http://password.utica.edu

• Call the uticaonline Help Desk

Common web browser issues include:

• Web browsers configured for AOL
• Cookie settings
• Javascript settings

AOL delivers web browsers to its members with customized connection proxy server settings which can make using Off Campus Login sporadic, difficult or impossible.

Am I using an AOL configured web browser?

• Do you use AOL to connect to the Internet?
  • You probably use an AOL configured web browser

• Examine your web browser title and tool bars:
  • If "AOL" is displayed, you are probably using an AOL configured web browser

Solutions

There are two options:

• Use a non-AOL configured web browser with Off Campus Login:
  • Download and install a non-AOL configured web browser
    • Firefox (Mozilla)
    • Internet Explorer (Microsoft)
    • Netscape (Netscape)

• To use your AOL configured web browser with Off Campus Login:
  • Contact AOL Customer Service
  • Explain that you need help configuring your browser to work with a remote or proxy server

• Your browser needs to accept cookies (browser default) 

Checking Cookie Settings

Firefox

1. Tools > Options > Privacy (select icon) > Cookies (tab)
2. Allow sites to set cookies should be checked

 

Internet Explorer 6

1. Tools > Internet Options > Privacy (tab)
2. Settings > Move slider to Medium
3. Select Advanced > Override automatic cookie handling
4. First-party Cookies = Accept
5. Third-party Cookies = Accept

 

Netscape

1. Edit > Preferences > Advanced (click on the word)
2. On the right-hand side of the screen, you will see a box with a number of cookie settings.
3. Choose Accept All Cookies

• Javascript needs to be enabled (browser default) 

Checking Javascript Settings

Firefox

1. Tools > Options > Content (select icon)
2. Enable Java should be checked
3. Enable Javascript should be checked

 

Internet Explorer 6

1. Tools > Internet Options > Security (tab)
2. Select Internet icon
3. Choose Custom Level
4. Under Scripting, select Enable for all choices

 

Netscape

1. Edit > Preferences > Advanced (click on word)
2. Select Enable Javascript

Connectivity issues are problems that arise from how you connect to the Internet and include:

• Firewalls

• Corporate and institutional firewalls interfere with the operation of Off Campus Login

• Personal firewall software installed on your home computer is not known to interfere with Off Campus Login 

What is a firewall?

• Firewalls control Internet access to and from a private network
• Corporate and institutional firewalls are controlled by the business or institution that runs the private network
• The business or institution that runs the private network determines whether to allow access to UC's Off Campus Login service from their network and computers 

Solutions

• If the computer you use to connect the Internet is behind a corporate or institutional firewall:
  • Contact your corporate or institutional technical support or network support staff to have them enable access to the Utica College domain or open a blocked port

• Use a computer this is not attached to a network run by a corporation or institution

If an online resource is requesting that you login to use the service, there are two common reasons:

1. You linked to the resource from a non-UC Library page and bypassed Off Campus Login
2. UC Library does not subscribe to that resource or service 

To access paid subscription online resources from off campus, you must connect to them from a UC Library page that prompts you to use Off Campus Login:

• Find Online Resources search tool
• E-Journal Portal
• Library Catalog

Why?

• The use of paid subscription online resources is limited to current UC students, faculty and staff
• To gain access, you need to enter your username and password into Off Campus Login before using the resource
• Only UC Library pages will prompt you to enter your username and password into Off Campus Login before displaying the resource
• To learn the basics, go to Using Off Campus Login

UC Library subscribes to many, but not all, paid online resources.

Determining what subscription online resources UC Library makes available is simple ...

• Search Online Resources for a definitive listing of databases and other online resources

• Search the E-Journal Portal for a definitive listing e-journal subscriptions that provide full text articles

If the database or e-journal is not listed in either of the above, UC Library does not subscribe

• If we don't currently subscribe, feel free to complete our Suggest a Resource form

We offer two different help services depending what problems you're experiencing:

• Technical Support
• Research Support

You need technical support if you are having trouble:

1. Logging into Off Campus Login
2. Getting the Off Campus Login page to load
3. Experiencing problems using uticaonline (WebCT)

Technical Support

Learn More About ... Using Off Campus Login

• Our Using Off Campus Login Guide covers the basics

You need research help if you can successfully login to UC Library's Off Campus Login service, but don't know:

• Which online resource to pick
• How to search a specific online resource
• How to find what you need in a database
• Which journals are best for your subject area
• Any issue not related to connecting to or viewing an online resource

Go to Research @ UC Library to learn how to get help with your research!

• The uticaonline Help Desk does not answer research and reference questions
• UC Reference Librarians are trained to help you with your research 

Additional Resources

Using Off Campus Login Guide

• Covers Off Campus Login basics, including:
  • What is Off Campus Login?
  • How to use Off Campus Login

Research @ UC Library

• Learn how to get help with your research, including:
  • Asking research questions
  • Scheduling Individual Research Appointments
  • Other reference services

Library Resources

• Learn about the resources UC Library makes available to you, including:
  • How Do I ... Guides
  • Subject Guides
  • Research Tutorial