Contact

Vijay Sonty
CIO / VP for Technology
Gannett Library

(315) 792-3835
(315) 792-3814 (Fax)
Information for Students with Disabilities - click here for Learning Services at UC

IITS Technical Support Statistics


The purpose of this page is to provide the campus community with statistical information relevant to the services IITS provides.  If you have any suggestions for further information you'd like to see here, please contact us.




Current academic year statistics:
 


Monthly Ticket Volume
343 354 0 0 0 0 0 0 0 0 0 0
 343  354  0  0  0  0  0  0  0  0  0  0
Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
Current Yearly Ticket Volume Compared to Long Term Average

Month

 Average 

 Current 
 Current Versus Average
 June  198  343  173%
 July  206  354 172%
 August  334    %
 September   415    %
 October  334    %
 November  287    %
 December  253    %
 January  306    %
 February  303   %
 March  307    %
 April  295   %
 May  177   %


Yearly Statistics:



Annual Ticket Volume by Academic Year
2684 2396 2849 3519 4569 4350 3332 697
2684 2396 2849 3519 4569 4350 3332 697
08-09 09-10 10-11 11-12 12-13 13-14 14-15 15-16*

* As of Aug 1, 2015.


General Information**:

  • User Support Staffing:
    • Full time technical support staff: 3
    • Part time and temp support staff: 1
    • Student employees: 22, averaging six hours per week each
  • Supported Users: 8100+
  • Connected Devices: 
    • Campus Computers: 1300+
    • Student, Faculty, and Staff Wifi devices: 13,000+
    • Printers: 136+
    • Campus Phones: 500+
  • Infrastructure: 
    • Network Switches: 70+
    • Servers: 156+
  • Audio / Video and Multimedia:
    • Enhanced Classrooms, Conference Rooms, and Auditoriums:  51
    • "Smart" Carts: 11
    • Laptops available for classrooms: 46
    • Computer Labs: 15 (including the Library)
    • Campus Surveillance Cameras: 32
** As of Sept 22 2014; the numbers of user accounts and devices are constantly changing.


Online Course Statistics:



Fall 2014
  • Courses moved into Engage:  286
    • 30.5 % as compared to Fall 2013.
    • CIL staff assisted 104 faculty with 208 courses with our online partner assisting faculty with the remaining 78
  • ASDN courses: TBA

Spring 2014
  • Total Courses: 1274
  • Total Courses Using LMS: 915 (this includes 813 ANGEL courses, 83 Orbis/ANGEL courses, and 19 UC Moodle courses)
  • Fully Online Courses: 331 (this includes 106 Distance, 142 Graduate Distance, and 83 ASDN courses)
  • Companion Shells / Hybrid Courses: 584 (this includes all non-distance ANGEL courses)
Entire 2013-14 Academic Year
  •   UC offered 2982 courses.
  •   2175 courses used an LMS (73% of all courses).
    •   869 were fully online courses (29%).
    •   1306 were companion shells or hybrid courses (44%).

Summer 2013
  • Total Courses: 341
  • Total Courses Using LMS: 268 (this includes 241 ANGEL courses and 27 Orbis/ANGEL courses)
  • Fully Online Courses: 228 (this includes 92 Distance, 109 Graduate Distance, and 27 ASDN courses)
  • Companion Shells / Hybrid Courses: 40 (this includes all non-distance ANGEL courses)
 
Fall 2013
  • Total Courses: 1367
  • Total Courses Using LMS: 992 (this includes 937 ANGEL courses and 55 Orbis/ANGEL courses)
  • Fully Online Courses: 310 (this includes 112 Distance, 143 Graduate Distance, and 55 ASDN courses)
  • Companion Shells / Hybrid Courses: 682 (this includes all non-distance ANGEL courses)