Contact Us

Contacting IITS

Not sure who to contact? There are several ways to find us. Look below to find the best department to help you:

Service Department Contact Information
To inquire about student employment opportunities
  Computer User Services Mike Clapsadl
(315) 792-3725
To reserve a SMART cart or other multimedia equipment
  Help Desk Online Request Form
Residence Hall Internet problems   ResNet ResNet
(315) 792-4585
For troubleshooting hardware or software difficulties
  Help Desk Computer Helpdesk
(315) 792-3115
Location: L120, Library Basement
To obtain or reset an account password
  Help Desk Password Website
For networking requests, such as an additional account, change of network access   Information and Application Services IITS Forms Page

Return completed forms to the Help Desk.
To request a software or hardware purchase   Help Desk  Create a ticket.
To request Audio / Video Recording, Editing, TV Production    Professor Raymond Simon Convergence Media Center Faculty Center Basement
(315) 792-3232
Banner problems   Information and Application Services Contact the programmer responsible for your office. If no programmer is assigned, contact Scott Humphrey
Other   Help Desk Contact the Help Desk for any other issues and we will route your call appropriately.

Location: L120 Library Basement


Matt Carr
Assoc. VP IT & Inst. Research
Gannett Library

(315) 792-3835
(315) 792-3814 (Fax)
Information for Students with Disabilities - click here for Learning Services at UC
(315) 792-3006
1600 Burrstone Road | Utica, NY 13502