Contact Information

Kathy Randall
Director of Operations, IITS

(315) 792-3153

Information for Students with Disabilities - click here for Learning Services at UC


Contacting IITS



Looking to get in contact with the help desk? There are several ways to contact us. Look below to find out how:

Service Department Contact Information
To inquire about employment opportunities, contact: Computer User Services Kathy Randall
Off Campus: (315)-792-3153
On Campus: x-3153
E-mail: krandall@utica.edu
To reserve a SMART cart, or SMART board, contact:

To make a lab reservation, contact:
 Media Center
 Media Center
Off Campus: (315)-792-3153
On Campus: x-3153
Location: Library Basement.
For troubleshooting hardware or software difficulties contact:

 Computer User Services
 Computer Helpdesk
Off Campus: (315)-792-3115
On Campus: x-3115
E-mail: helpdesk@utica.edu
Location: Library Basement
Faculty Staff:

To request a password contact:

To request network access contact:

To request an e-mail account contact:

  Help Desk
 Computer Helpdesk
Off Campus: (315)-792-3115
On Campus: x-3115
E-mail: helpdesk@utica.edu
Location: Library Basement
Student:

Student password, e-mail, WebCT info
  IITS password.utica.edu
To purchase software or hardware contact:
  IITS Software Request
Hardware Request
To request Audio / Video Recording, Editing, TV Production, contact:  Professor Raymond Simon Convergence Media Center Faculty Center Basement
(315) 792-3232