Contact

Technical Support
Lower Level, Gannett Library
8:30am to 5:00pm Weekdays

Phone: (315) 792-3115

Add to your Contacts:

Computer Help Desk, Lower Level, Gannett Library, email: helpdesk@utica.edu, phone: (315) 792-3115

SmartPhone / Tablet / Mobile Device Support


Due to a limited IITS staff and the wide variety of mobile devices, everything from cell phones and smart phones to iPods, we can only support a few of these devices.  Our current list of supported devices is listed:


iPod / iPhone
Instructions are available for connecting iPod Touch or iPhone to UC's wireless network. We also have instructions for using email via these devices.  Devices must have the most current apple software version.

Android Based Smart Phones and Tablets
There are no written instructions for connecting Android based devices to Wifi because they can vary significantly.  Use your network connection settings to connect to UC_Wireless and then browse the web to register.  Instructions are available for setting up email on your device.  Settings will vary between operating systems, if the instructions don't work on your device we suggest you visit the Help Desk for assistance.

Unsupported devices



You may purchase a device other than the above, but IITS forbids it being connected or synced to a Utica College owned computer due to software conflicts and/or security concerns.

Users will be responsible for any problems related to using an unsupported device.  This includes, but is not limited to:
  • any loss of college data - such as accidental deletion of email,
  • security breaches - such as unsecured data being taken, or lost devices.
Email server information is available from Google so users may attempt to setup email access on their unsupported device.  No guarantee is made that the device will work with our email system.  Additional assistance with the mobile device may be available from the manufacturer or carrier.



Security Notes



If a mobile device is lost or stolen, it is the users responsibility to immediately change all relevant passwords including that of their UC email account.  Please report loss of any device containing UC information to the college Information Security Officer immediately.

When possible IITS requires mobile devices containing college data to be password protected or locked.  Most smartphones allow setting a 4 digit pin in order to achieve this security, and all iPod / iPhone devices can be locked with a pin.