Contact

Technical Support
Lower Level, Gannett Library
8:30am to 5:00pm Weekdays

Phone: (315) 792-3115

Add to your Contacts:

Computer Help Desk, Lower Level, Gannett Library, email: helpdesk@utica.edu, phone: (315) 792-3115
Note: Please note, at this time, Utica College does not allow the use of device to device streaming (such as connecting through Apple AirPlay or Google Chromecast), or wireless connection from a computer to a wireless printer. 

Supported Devices


Below is a list of all devices allowed and known to work on the Utica College Network.

Computers running the following Operating Systems:
  • Windows: Vista SP2, Windows 7 SP1, Windows 8.1, and Windows 10
  • Macintosh: OS 10.7 "Lion", 10.8 "Mountain Lion", 10.9 "Mavericks",  10.10 "Yosemite", and 10.11 "El Capitan"
  • Linux: Any workstation or home version is allowed
  • Chrome OS: Any current version is allowed
Game Consoles:
  • Microsoft: Xbox 360 and Xbox ONE
  • SONY: PS3, PS4, PSP, and PlayStation Vita
  • Nintendo: Wii U and 3DS
Mobile Devices:
  • Apple: iPhone, iPad, and iPod
  • Android: All
  • Microsoft: All
Other Devices:
  • Blu-ray DVD players
  • Smart TVs
  • Printers that connect directly to a computer by a USB port and have their wireless settings disabled.


Prohibited Devices


These devices will not work with the Utica College network, and in some instances usage of a device from this list can have a negative impact on the college wireless network.

Computers running the following Operating Systems:
  • Any Operating System not expressly listed above
  • Any version listed as a Server Operating System (Windows Server 2008, Windows Server 2012, etc)
  • Any version of a home use Operating System that is being used in any way to operate as a Server, such as file sharing, DHCP, or any other server functionality.
Game Consoles:
  • Microsoft: Xbox
  • SONY: PS2
  • Nintendo: Wii and DS (any version)
Other Devices:
  • Wired or Wireless Routers - these interfere with the Utica College network, and will be disabled.
  • Wireless Printers, or Printers with Wireless send to features. All printers must be connected directly to a computer by a USB cable.
  • Network Printers, or any printer that attempts to be connected to an Ethernet port, such as a HP LaserJet Printer.
  • Wireless steaming devices- Chromecast, Apple TV, etc.
Note: This list is always under construction and will be changed to reflect when new devices are confirmed, and when manufacturers discontinue devices.


Recommended System Specifications



ResNet's recommended system specifications are the specs you should look at when deciding on a new computer.

PC Recommended System Hardware

Operating System Windows 8.1 or 10
Processor Speed 1.6 GHz dual-core equivalent or better
RAM 8 GB
Drives CD-ROM, DVD-ROM
Networking Ethernet and/or Wireless (5 GHz card)
Cables Cat5 or Cat6 Cable (Recommend 25 Feet)
Other Keyboard, Mouse, Monitor, USB
Browser IE 9, Firefox and Chrome

Mac Recommended System Hardware

Operating System Mac OS X 10.7 "Lion" or Later
Processor Speed Intel Core i5 Processor
RAM 8 GB
Drives CD-ROM or DVD-ROM
Networking Ethernet and/or Wireless (5 GHz)
Cables Cat5 or Cat6 Cable (Recommend 25 Feet)
Other Keyboard, Mouse, Monitor, USB
Browser Safari, Firefox and Chrome


Minimum Requirements



Utica College ResNet reserves the right to refuse service and support for any computer below these specifications.

NOTE: These are the new Minimum Requirements for Fall 2012. If you are purchasing a computer now, please make sure it meets at least these requirements. These requirements change each year based on support cycles of there respective manufactures.
 

PC Minimum System Requirements


 
Operating System
 

Windows Vista SP 2
Until April 17, 2017
Or
Microsoft discontinues support status.
 

Processor Speed
 
2.4 GHz or equivalent
 
RAM
 
1 GB (2 GB preferred)
 
Drives
 
CD-ROM or DVD-ROM
Networking
 
10/100 Ethernet Card or Wireless G
 
Cables
 
Cat5 Cable (Recommend 25 feet)
 
Other
 
Keyboard, Mouse, Monitor, USB Ports
 
Browser
 
IE 6.0 SP1 and Firefox (Latest)
 

 
 

Mac Minimum Requirements


 
Operating System
 
Mac OS 10.7 "Lion"
Until Apple discontinues support status.
 
Processor Speed
 
Any Intel Chipset
RAM
 
1 GB (2 GB preferred)
 
Drives
 
CD-ROM or DVD-ROM
 
Networking Ethernet and/or Wireless G
 
Cables
 
Cat5 Cable (recommend 25 feet)
 
Other
 
Keyboard, Mouse, Monitor
 
Browser
 
Safari and Firefox (Latest)
 



How to Turn Off Wireless on Your Devices

Many devices today offer built in wireless services for home user convinience, but in many cases these interfere with the campus wireless network.
Please follow the instructions below to disable the wireless broadcasting on your device.  This helps to ensure your wireless Internet access and that of those nearby.  Also, please note Utica College does not support the connection of these devices to the campus network.

DISCLAIMER: The directions on this page are provided as is and have been tested to the best of Utica College's ability. Utica College is unable to test every device and adapt to every possible firmware or OS variation for each device. If these instructions for your device do not work for you, please consult the manufacturer of said device for further assistance in disabling your wireless service.

Device Type


HP

Most HP Printers

Use the menu to navigate to Setup, then Network, then Wireless Radio (on some models, this is towards the bottom of the scrollable menu). Turn the Wireless Radio OFF.

  1. From the Home screen on the product control panel, touch the Wireless button.
  2. Open the following menus:
    • Wireless Menu
    • Wireless Direct
    • On/Off
  3. Touch the Off menu item. The product saves the setting and then returns the control panel to the Wireless Direct menu.

HP Photosmart d110

Some models may allow you to press the blue "wireless" button on the bottom front of the printer to turn the light out and service off. You may need to hold the button for 5 seconds to turn the light out.

If this is not successful, use the menu to navigate to Settings > Wireless > Wireless settings > Disable Wireless > OK

HP Photosmart c4780

  1. From the front panel, choose "Scan".
  2. Scroll up or down to find Networking.
  3. Select this, then turn off Wireless.

Canon

Canon MG3600 Serie

Follow the procedure below to disable the wireless LAN.

  1. Make sure machine is turned on.
  2. Press and hold Wi-Fi button and release it when ON lamp flashes.
  3. Press Black button twice and press Wi-Fi button.
  4. When the ON lamp changed from flashing to lit and the Wi-Fi lamp goes off, the wireless LAN is disabled.

Sony

PlayStation 4

The PS4 has the ability to broadcast a wireless network. Please follow these steps to make sure that feature is disabled or your device may get blocked from the network.

Go to Settings > Remote Play Connection Settings > Connect Directly With PlayStation Vita System should be unchecked.