Campus Phone Voice Mail

VOIP Phone Voice Mail Cheat Sheet






Mailbox Information

Mailbox Number: Your Extension is your mailbox number
Password: No password is initially provided. You will be forced to create one the first time you log in. Your new password must be between 4 and 15 numbers and it must be secure. (You cannot use 1234, your extension or repeated numbers like 1111).
Recorded Name: Your name is played as a confirmation when you log in to your mailbox. It is also used for other system announcements including the company directory search feature.
Greetings: Be default callers who reach your mailbox hear the system greeting: "Your call is being answered by IP Office (Name) is not available. To leave a message, wait for the tone". You can replace this greeting with one that you record. You can record a library of up to 9 different personal greetings.

Available Call Types
All Call: Plays to all callers and overrides other greeting types except temporary.
Internal: Plays to callers from inside your organization.
External: Plays to callers outside your organization.
Busy: Plays when all extensions are busy.
No Reply: Plays when you do not answer.
Default: System greeting.
Commands: Commands are activated by pressing Numbers and Signs on the dial pad.
Prompts: A synthesized voice summarizes your Mailbox, gives available commands and options.
New Message Notification: The message indication light will light.
Log In: You must log in to retrieve and send messages, change password, record name and greetings.
Help: To receive help at any time, press *H (4).

Access Your Mailbox
Log In To Mailbox:
From Desk:
  • Press Message key
  • Press #
  • Enter password
  • Press #
From Another Location:
  • Dial your Direct Dial Number
  • Press *7
  • Enter mailbox number and press #
  • Enter password
  • Press #
First Time Mailbox Setup
To Create Your Password (REQUIRED):
  • Press Message Key or *17
  • Enter mailbox number and press #
  • When prompted for password press #
  • Enter new password and press #
  • Enter new password again and press #
Stay on the Line
To Record Your Name:
  • If you hung up, log in to your mailbox
  • Press 1
  • Speak your name
  • Record your name
  • Press 1
  • Press #
  • Press 1
To Record and Activate your Greetings:
  • If you hung up, log in to your mailbox
  • Press 3 to access greeting menu
  • Press 1
  • Enter Greeting Number (1-5, 8 or 9)
    • 1 = All Calls
    • 2 = Internal
    • 3 = External
    • 4 = Busy
    • 5 = No Reply
    • 8 = Default
    • 9 = Temporary
  • Begin speaking after tone
  • Press 1 to end recording
  • Press 23 to listen
    • If you don't like the greeting press *3 to delete
    • Press 1 to rerecord
  • Press # to approve your greeting

Contact

Technical Support
Lower Level, Gannett Library
8:30am to 5:00pm Weekdays

Phone: (315) 792-3115

Add to your Contacts:

Computer Help Desk, Lower Level, Gannett Library, email: helpdesk@utica.edu, phone: (315) 792-3115
(315) 792-3006
1600 Burrstone Road | Utica, NY 13502