Contact

Technical Support
Lower Level, Gannett Library
8:30am to 5:00pm Weekdays

Phone: (315) 792-3115

Add to your Contacts:

Computer Help Desk, Lower Level, Gannett Library, email: helpdesk@utica.edu, phone: (315) 792-3115

*NEW* Self Service Portal



Monday through Friday
8:00 a.m. to 8:00 p.m.
(315) 792-3115

  

ANGEL Support: 1-866-264-1537

 
IITS User Services 

Walk Up Support, L120
Monday through Friday
8:00 a.m. to 5:00 p.m.

General Support Email: helpdesk@utica.edu
ANGEL Support: ANGEL@utica.edu

 

What We Do:

 
The Utica College User Services department is responsible for the operations of all computer labs and faculty staff computers on our Utica campus.  In all, over 1200 computers are supported by our  staff members as well as our crew of student employees.  Please read the following to understand what services the Help Desk provides.

FOR STUDENTS: 

 Only partial support is available for non-college owned devices, such as student laptops or cell phones.
  • Help connecting to the UC  Wireless network will  be provided for most devices, including laptops.
  • We can help with connecting iPod Touch or iPhone's to the wireless network, as well as configure email access.
  • Students will be assisted with any issues with network or email accounts as well as any other problems encountered while using a college system. 
  • Anyone using our eLearning system, Angel, can get 24/7 phone or email support by calling 1-866-264-1537 or emailing angel@utica.edu 
  • Our ResNet department can assist with problems relating to internet connections in Residence Halls, and can sometimes resolve virus and spyware infections.
  • Basic instruction can be provided for using most hardware or software.  In depth help requires an appointment.

FOR FACULTY AND STAFF:

 
  • The above statements are also true for faculty and staff personal computers or devices.  We however do not recommend use of personal equipment for business use due to security concerns.  
  • The Help Desk provides technical support for all College owned computer equipment purchased by IITS.  Phone support, walk in, and "housecall" support is available for most issues by contacting the Help Desk.  We can be reached by phone on campus at extension 3115.  Off-campus dial (315)-792-3115 . You may also email the Help Desk at helpdesk@utica.edu .
  • Basic questions can often be answered over the phone. More extensive training may require an appointment with James Farr, the IITS Instructional Technologist.
  • To request multimedia services, such as projectors, screens, smart carts, use the online request form.
  • Contact the Information and Application Services department for any Banner problems.


MOBILE DEVICES:


 Please see our Mobile Device support page if you are interested in obtaining support for a cell phone, smart phone, pda or iPod/iPhone.  We provide limited support and we recommend checking this page before making a purchase.


Important Notices


There are no alerts at this time.
View Past Alerts and Updates

Login

for more detailed information
View Events By
Keywords
 

 
Previous Month Next Month
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
  1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Maintenance

27
28
29
30
       

View Events in All Categories