Help Desk
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Help Desk Online Resources
Help Desk Support
Contact Information
Help Desk
(315) 792-3115
Room 378, Lower Level of the Gannett Library
(315) 792-3115
helpdesk@utica.edu
8:30 a.m. to 5:00 p.m. Monday - Friday
Closed Saturday and Sunday.
Important Notices
| Type |
Severity |
Description/Solution |
Status |
Posted |
| E-mail |
High |
Email Unavailable
more info...
|
In Progress |
05/12/08 11:52 PM |
When logging into WebMail to access UC email, only the calendar tab appears and there is no access to email. Users who use a program like Outlook Express or Outlook to receive their mail may get an error and will not be able to get new mail.
05/12/08 11:52 PM
Email service has been restored. If you have any further problems contact the Help Desk at 792-3115
05/13/08 9:30 AM
We are experiencing problems again and are working on resolving the issue.
05/13/08 2:39 PM
|
| Virus |
Low |
Malicious software warning for Mac users.
more info...
|
Resolved |
01/18/08 9:18 AM |
Warning to all Mac users. MacSweeper software is the first rogue cleaning tool discovered for the Mac OS. If you install this software and scan your computer it will "find" something wrong even if there isn't, and ask for you to buy the program so it can fix the problem. This application is not legitimate, do not install it.
Programs like this are called "Scareware". They're designed to trick people into thinking that they have security problems and that the only way to solve it is to buy the software. Up until now this has been a Windows only problem but that's not the case anymore. Be aware of programs like this and always get a professional opinion before installing any new unknown software.
01/18/08 9:18 AM
|
| In Progress |
Low |
Office 2007 File Compatibility
more info...
|
Resolved |
11/28/07 9:58 AM |
Users of Office 2003 cannot open documents created in Office 2007. If you experience this issue, you can install a free converter from Microsoft. Download it from here. After downloading, double click on the file to install it. You may delete the file after it has completed.
11/28/07 9:58 AM
|
View Past Alerts and Updates
Help Desk staff is available to assist you during regular business hours. Every effort is made to resolve problems
over the phone. If a visit is necessary, it will be made as soon as possible. If your call goes immediately to voice mail, we are on
the phone. Please leave your name, location, and description of problem. If you are in class, and need assistance
with media equipment, contact the Media Center at x3153.
Tips and Tricks
The AutoCorrect feature in Office can automatically place symbols in your documents. Here are some of our favorites.
(c) will do this: ©
(r) will do this: ®
(tm) will do this: TM
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