Contact

Technical Support
Lower Level, Gannett Library
8:30am to 5:00pm Weekdays

Phone: (315) 792-3115

Add to your Contacts:

Computer Help Desk, Lower Level, Gannett Library, email: helpdesk@utica.edu, phone: (315) 792-3115

Updates to Faculty/Staff Computers:



The following are approved updates that you can run on your office computer.  If other icons, windows, or pop-ups appear asking for updates do not proceed!  Consult with IITS before adding updates other than the following so we can be sure the updates won't affect your computer adversely.

   DO update:



Firefox:  New versions of this Internet browser all appear to work properly with Banner and other UC systems.

Shockwave, and Flash updates are also acceptable. 

Google Chrome will automatically update.


!

 

DON'T update:



Java:Java Update Icon   Java is a technology generally used on the Web and often has new versions available.  The version of Java changes very frequently, please see our Java information page specifically for this.

Windows:
   All necessary Windows updates will be provided to your computer via the network.  This allows us to control which updates are received and ignore those which cause problems.

Mac OS:
  Apple often releases new updates for common software such as iTunes, Quicktime, and the OS itself.  Updates should be ok to install, but they cannot be uninstalled or undone afterward, so only update if you need to.

Adobe Reader:
  Some versions of Adobe have caused issues for us in the past.  New versions typically offer no new features and run slower.  If your current version of Adobe Reader works properly, there is no need to update it.


Please address any questions to the Computer Help Desk.