Contact Information

Help Desk

(315) 792-3115

Updates to Faculty/Staff Computers:



The following are approved updates that you can run on your office computer using the Windows XP operating system.  If other icons, windows, or pop-ups appear asking for updates do not proceed!  Consult with IITS before adding updates other than the following so we can be sure the updates won't affect your computer adversely.

   DO update:



Novell Desktop Deployment Manager:Novell Patch Example
  This is our primary patch system which allows IITS to decide whicj updates your computer needs and will get.  If a window like this appears you must install the patch.  If the description of the patch says it requires a restart and you are in the middle of using the computer, you can simply click Snooze and install the patch later.  You can only Snooze the patch until the deadline time listed, then it must be installed.

Java:Java Update Icon
  Java is a technology generally used on the Web and often has new versions available.  An icon will appear in the system tray to tell you when updates are available.  You can update if you wish.

 Known Issue: All Versions of Java prior to 1.6 will work properly.  If you upgrade to 1.6 or later you will experience a frequent popup window when accessing WebCT.

Shockwave, and Flash updates are also acceptable. 


   DON'T update:



Firefox: New versions of this Internet browser sometimes cause problems with accessing Banner.
Windows: All necessary Windows updates will be provided to your computer via the Novell Desktop Deployment Manager instead of Windows Update.  This allows us to control which updates are received and ignore those which cause problems.
Adobe Reader: Some versions of Adobe, especially 8, are not compatible with some computer software such as PDF Buddy.


Please address any questions to the Computer Help Desk.