Login pages for certain portions of the UC webpage are not appearing correctly and not showing an area to enter a username and password.  Some browsers will allow you to login by clicking the "printable version" link at the bottom of the page you wish to login to.  Login there, close the popup window, and refresh your browser.  We are working to correct the issue.

11/24/08
8:38 AM

Some users are experiencing an issue using email today.  We recommend that if you cannot access your email using your normal email client, such as Outlook or Thunderbird, that you try WebMail until the problem is resolved.

11/06/08
8:48 AM

A Microsoft patch will be deployed to all college computers starting today.  Expect a Novell window to popup asking to reboot the computer.  Please do so as soon as possible so the security patch can complete and begin protecting your computer.  For more information concerning this and other updates please see our Updates page

10/24/08
12:39 PM

BannerWeb was unavailable for a short period, but is now fully online.

10/20/08
10:53 AM

Wireless access via UC_Open is currently unavailable due to a server problem.  Computers will connect, but logins will not work.

10/20/08
10:51 AM

Utica College Email service is unavailable.  Some users may experience errors in their email programs, others will not be able to login at all.  IITS is working to alleviate the issue as soon as possible.

10/16/08
1:46 PM

Staff or Faculty attempting to login to a computer lab will be presented with a second login box.  This error is caused my a malfunction in one of our server systems.  We are currently working to alleviate the issue.

09/23/08
10:08 AM

Our systems are now fully functional and computer lab logins are back to normal.

09/23/08
12:37 PM

We are currently experiencing  problems with the Utica College email.  We are working on resolving this issue.

08/19/08
8:55 AM

Access to UC Email has been restored.

08/19/08
9:01 AM

We are currently experiencing problems with Native Banner and WebCT.

08/06/08
2:07 PM

Some WebCT services have been restored, but people may still experience problems posting to the discussion area.

08/07/08
10:31 AM

We are currently experiencing problems with our Analyst's Notebook software.  When launching the software you will see a dongle error.  We are working on resolving this issue.  Check back here for updates.

08/04/08
8:24 AM

Our Analyst Notebook license has been repaired.

08/07/08
9:20 AM

During our planned network upgrade please do not use printing services.
Although printing may still work for some offices DO NOT print unless your office previously arranged for special printing options during this network upgrade.  Doing so will delay the upgrade process.

07/16/08
11:08 AM

Due to the fact that a print job request was sent to a network printer during the planned 7-11 AM upgrade window, the upgrade process was corrupted.
IITS is now working to resolve this problem so the upgrade can continue.
Other than banner printing, DO NOT print unless IITS has specifically installed a printer in the past couple of days.  Here is how you can tell if you have a special printer.
Look in your printer list.  If you do not have a printer called delete me, your computer is not set up to print word, email, Internet, or any other non-Banner programs.
If your area needs the ability to print immediately, IITS can install a printer on one of the computers in your area.  Once the upgrade is complete each user may have to restart their computer, but printing services will be restored.
IITS Help Desk x3115

07/16/08
12:52 PM

All printing and network resources have been restored.  You can print and access your network space by restarting your computer and logging into Novell.
If this does not resolve your problem contact the Help Desk at  x3115.

07/16/08
3:48 PM

We are currently experiencing two issues.
Your division directory on the server may not be available. 
Everyone is experiencing problems printing.  IITS is working on resolving this issue.  Check back for updates.

07/11/08
8:33 AM

Network resources have been restored.  You must restart and log back in to access your network folder and printing services.

07/11/08
11:02 AM

Users of UC email will now be able to access their SPAM email from a SPAM folder in their email.  Users of IMAP and POP mail can check this differently, and more instructions will be provided.  All users can check the SPAM emails from http://webmail.utica.edu/ .  Login and click on the SPAM folder to check the messages.

07/02/08
11:37 AM

Instructions for the new SPAM filter will be sent out today via email.

07/11/08
8:53 AM

Due to network server upgrades you currently cannot change your Novell system password using the Password website.

07/02/08
10:50 AM

Due to our network servers upgrade we're experiencing a problem with wireless access.  You may be able to get to the login page but your login will not work.  We hope to have this issue resolved when our upgrades are complete.

07/02/08
10:49 AM

Wireless access should be working now.

07/11/08
12:46 PM

SPSS will cause an error when opening it due to a licensing issue.  We are working with the company to fix this.  If you are using SPSS 16 and it was installed before July 1st, the license will allow you to continue using the program until the end of the month.  By that date we will have a new code to enter into your computer to extend the licensing another year.  Contact the help desk towards the end of the month to obtain this new code.

07/02/08
10:34 AM

We are doing Internet testing today from 4:15-4:30.  You will experience problems with off campus resources during this time.  If you still experience problems after 4:30 then restart your computer.

06/27/08
4:28 PM

Email is currently unavailable.  We are aware of the issue and are working on resolving it.

06/18/08
5:21 PM

Emil services has been  restored.

06/19/08
8:36 AM

The SPAM Quarantine Manager is currently unavailable.  This has been down for several days and is not related to the Internet outage of this morning, Monday June 9th.

06/09/08
8:50 AM

Off campus Internet is currently not available.  Other on campus resources like printing and email are still available.

06/09/08
8:48 AM

Our service provider (Level3) is having a major outage this morning.  They had their fiber cut in two different places which led to our outage this morning.  We have been able to redirect our outgoing internet traffic to go out the students’ network during this outage.  You should now be able to browse the internet and send email.

However you will not be able to receive email nor will anyone on the internet be able to get to WebCT or the Utica College Web Site.  We apologize for this outage and will send another email as soon as these services are available.

06/09/08
12:55 PM

Our Primary ISP is back up.  Over the next few minutes we will be moving back over to our Primary ISP connection.  You may notice a short drop while we are doing this work.

06/09/08
3:12 PM

Internet access has been restored,  If you still have any issues contact us at 792-3115

06/09/08
3:20 PM

Internet access is Intermittent this morning.  This is not part of a planned upgrade.  These interruptions are related to yesterdays outage.

06/10/08
10:54 AM

Internet access has been fully restored.

06/10/08
12:26 PM

Off campus email is currently unavailable.  We are aware of the situation and are working on resolving the problem.

06/02/08
10:22 AM

All Utica College computers will be upgraded this summer to the newest versions of Microsoft Office.  Go to our deployment information page for details.

05/29/08
11:32 AM

We are experiencing problems with our SPAM Quarantine Manger.  You may experience problems releasing messages from your SPAM Quarantine Manager.  We recommend not releasing any messages, even if you need them, until this issue has been resolved.

05/27/08
10:49 AM

Due to the increased usage of Office 2007/2008 we are getting ready to deploy the new versions of Microsoft Office over the summer.  These upgrades will be on all Utica College computer including Labs and offices.  We will not be rolling out Vista or Mac OS 10.5.  Computer Operating Systems will still remain Windows XP or Mac OS 10.4

05/22/08
3:35 PM

We will be doing our summer upgrades. Many faculty and staff will receive upgrades.  We will be sending out notification via email and telephone for all effected areas.  If you have any questions Please contact us at 792-3115

05/22/08
3:31 PM

When logging into WebMail to access UC email, only the calendar tab appears and there is no access to email.  Users who use a program like Outlook Express or Outlook to receive their mail may get an error and will not be able to get new mail.

05/12/08
11:52 PM

Email service has been restored.  If you have any further problems contact the Help Desk at 792-3115

05/13/08
9:30 AM

We are experiencing problems again and are working on resolving the issue.

05/13/08
2:39 PM

We are currently experiencing problems with Internet access.  Internal websites are still operational, however you will have problems accessing outside websites.

04/24/08
9:52 AM

Off campus Internet access has been restored.

04/24/08
10:31 AM

We are currently experiencing problems sending and receiving email. We are working on this problem and will resolve it as soon as possible.

04/17/08
4:42 PM

The mail service has been restored.

04/17/08
4:59 PM

Last night around Midnight we began experiencing problems with email and Webct.  WebCT was working by 8:30 this morning.  Email however is still down.

03/26/08
8:55 AM

You can now long into webmail and read old messages.  however, you may still experience problems sending mail. You will get an error "undefined" when you push send button.  If you receive this message your email will not go through.  You  can copy and paste the text into your normal email program and save a draft of that message so you can save it later.

03/26/08
9:07 AM

All services should be operational.  If you sent a message and received the undefined error, that message will be delivered.

03/26/08
10:22 AM

If you are still having problems with your local email client, outlook, outlook express, apple mail, etc, you may not have all the correct mail settings, updated December 2007.  Contact the Help Desk.  We can help change your mail settings.

03/26/08
11:33 AM

Users have reported problems when copying information from Microsoft Word into Webmail when using Firefox.  This problem has not yet been reported for Internet Explorer.  For now use Internet Explorer if you are going to copy information from Word to Webmail

02/22/08
9:37 AM

WebCT is currently off line.  This is an unplanned outage.  We will restore functionality as soon as possible.

02/13/08
11:14 AM

It is back up and running at 11:23 am.

02/13/08
11:24 AM

Warning to all Mac users.  MacSweeper software is the first rogue cleaning tool discovered for the Mac OS.  If you install this software and scan your computer it will "find" something wrong even if there isn't, and ask for you to buy the program so it can fix the problem.  This application is not legitimate, do not install it. 


Programs like this are called "Scareware".  They're designed to trick people into thinking that they have security problems and that the only way to solve it is to buy the software. Up until now this has been a Windows only problem but that's not the case anymore.  Be aware of programs like this and always get a professional opinion before installing any new unknown software.

01/18/08
9:18 AM

We are currently experiencing a problem with the UC SPAM Quarantine Manager.  Currently you cannot release SPAM messages, However you can preview your message.  This might not display your entire message, but it will provide you with some of the data.

12/14/07
8:49 AM

If you experience a problem sending email you will have to change your email server.  Check your email for instructions.

12/07/07
11:36 AM

Users of Office 2003 cannot open documents created in Office 2007.  If you experience this issue, you can install a free converter from Microsoft.  Download it from here.  After downloading, double click on the file to install it.  You may delete the file after it has completed.

11/28/07
9:58 AM

WebCT is currently Unavailable.  It should be resolved by 4:00PM

11/27/07
3:48 PM

If you login to WebMail it will show your calendar and not have an option to show mail.  We are working to resolve the issue.

11/19/07
12:07 PM

If you experience this problem, simply log out of webmail and try again.

11/19/07
12:10 PM

We are currently experiencing problems receiving mail with local clients like Microsoft Outlook and Smartphones such as a Motorola Q.  Depending on how your mail is setup, old messages will be available in your client, Microsoft Outlook, or via our website http://website mail.utica.edu  http://website mail.utica.edu can be used by everyone to check for new messages. (your email username and password are not always the same as your Novell)
We are also temporarily experiencing difficulties sending mail to AOL, Yahoo, and some other carriers.  We are working to resolve both issues.
Check http://helpdesk.utica.edu for updates.

11/05/07
8:49 AM

Campus email should be operational.  If you are still experiencing problems follow these steps
Desktop computer: close your email client and restart your computer, do not open your local email or webmail,for 10 minutes..  After 10 minutes are up try your email again.  If you are still experiencing problems please contact the Help Desk.
SmartPhone: turn it off, if possible, for 15 minutes.  If you cannot turn it off disable your automatic check mail feature for at least 15 minutes.  Then try your email again.

11/05/07
10:23 AM

We are still receiving calls from people who cannot send or receive mail.  We are working on an alternate fix for this issue.

11/05/07
12:23 PM

The email system is back up and running.  This includes your local and web email.  There are two possibilities that could cause you to still experience an email problem.

1.  A password issue.  Email and Novell passwords are not always the same. If you cannot log into mail.utica.edu you will need to go to our password reset site, password.utica.edu to reset your password.  If you can successfully log into mail.utica.edu your password is correct.  Close your email.  Wait 1 minute and try it again.

2.  If you still have a problem there may be a setting on your computer we need to change.  Contact the Help Desk so we can resolve that issue.

11/06/07
9:36 AM

Some users are currently having an issue with our online calendar service.  When attempting to access another user's calendar you may get  a "page not found" error.  Our server administrator is currently working to resolve this problem, try again at a later time.

10/29/07
1:51 PM

Banner is currently down.  This was not a planned outage.  We are working on resolving the issue.

10/23/07
3:18 PM

Currently the WebMail interface is not allowing users to login.  We are currently working to fix the problem, please try again later.

10/02/07
3:38 PM

It went down again today 10/2/2007 at around 4:00

10/02/07
4:43 PM

Problem has been resolved.  If login issues persist contact the Help Desk to report them.

10/02/07
8:06 PM

As of 10:10 am Friday the email system  will not allow you to log in to send or receive email.

09/28/07
10:16 AM

It should now be working 10:17am

09/28/07
10:17 AM

If you receive an this following error trying to enter a chat room
?only one chat session can be opened at once?..?

You have Java 6.  To resolve this issue uninstall Java 6 and install Java 5.  You can get Java 5 here.

Click on Download JRE.

09/05/07
4:53 PM

The Spam Quarantine manager is currently off line.  You will notice more Spam than normal until this is restored.

07/31/07
3:56 PM

IITS will be performing system and network maintenance each Friday from 3:00 pm to 6:00 pm.

This Friday, July 27th, IITS will be performing maintenance on both the College website and the EZ-Proxy service. Maintenance on these systems will begin at 3:00 pm. While both services will be down starting at 3:00 pm, the outages will be intermittent between 3:00 pm and 6:00 pm as upgrades are tested during that period.

In addition, IITS will also be performing maintenance on network switches and a number of UPS batteries connected to network equipment. Individuals in the Library will experience a brief interruption (30-60 seconds).

If you have any questions contact the Help Desk at x3115

07/27/07
1:20 PM

The WebCT system will be unavailable each week on Wednesdays from 2:00pm to 5:00pm EST (starting on June 25th), and Saturdays from 2:30am to 7:00am EST.

07/17/07
2:25 PM

Students may experience configuring their email program to check Utica College mail using the IMAP configuration.  Please configure your email with a POP setting.  Those instructions are available in the helpsheet section of our website.

07/05/07
2:45 PM

PDF Buddy is currently offline and you will receive an error no data found.  We are aware of the situation and are working on resolving it.

06/15/07
12:12 PM

We are currently experiencing problems accessing the Utica College Online calendar.  We are aware of the issue and are working on restoring function.  Check back here for updates.

06/04/07
11:40 AM

The new calendar system is now in place.  The Calendar can be accessed by going to mail.utica.edu and clicking on the calendar tab.  If you are sharing a calendar will need to re add those people that need access to your calendar. Also you will have to resubscribe to the calendars you need access to after the owner give you the new access..

06/21/07
8:47 AM

The campus email server will be off-line on Friday, June 1st, 2007 at 3:00pm for Maintenance.  We expect it to be back up by 6:00.

06/01/07
12:54 PM

UC email is back up and running, but some users are recieving Java errors.  We are aware of the issue and are working on restoring function.  Check back here for updates.

06/04/07
11:41 AM

Some users are now experiencing a JavaScript Error

http://webmail.utica.edu/en/mail.html?lang=en&laurel=on&cal=1,Line1616  'mboxFrame.msg[...].  flags' is null or not an object

There is a work around while we resolve this issue.
You will need a tabbed browser like Firefox or Internet Explorer 7.

Go to mail.utica.edu and log into your email
Open a new tab (click file new tab)
In the new tab open mail.utica.edu
This will log you into an alternate user interface that will work.

06/08/07
8:53 AM

Sunday and Monday you may have experienced an error trying to log into Webmail ?bad  gateway.?  This problem has been resolved.  If you are still experiencing any problems please let us know by contacting the Computer Help Desk at 315-792-3115

05/29/07
8:55 AM

WebCT 6 and Java 6 are not 100% compatible.  We are working with WebCT to resolve this issue.  Right now we have 3 solutions

1. Use your add remove program to uninstall Java 1.6
2. If you are using a new computer, or do not want to revert back to an older version you can minimize the warning window.  Then you should only see the warning screen once per session. 
3. We've also created a work around for the Mozilla Firefox browser which stops the popup.  View the helpsheet. 

05/04/07
1:06 PM

There are two known issues.
The chatroom function from inside a course does not work, but there is a work around. 
If you would like to set up a chat session log into the main webct page, do not go into your class. You will see a list of courses and how many people are online in the lower right hand corner.  Click on the class you are interested in. 
The next window will allow you to select one or more people and send a chat invitation.

Second.  Uploading files is more difficult.  If you are using Java 6 you may only be able to upload one file at a time.

05/23/07
9:11 AM

Help sheet for work around solution is now online.  View the helpsheet

06/21/07
9:19 AM

As of July 17, this issue should not re-appear.

07/17/07
2:28 PM

We have updated our password website.  This website will allow users to pick their own secure password.  It must be 8 characters, have 1 uppercase letter, 1 number.

This site currently does not work with Internet Explorer, but that should be resolved shortly.

04/19/07
11:06 AM

Internet Explorer functions have been restored.

04/19/07
11:09 AM

We are currently experiencing a problem with Banner access.  IITS is aware of the problem and is working to resolve this issue as quickly as possible. We will keep you informed as new information becomes available. If you have any questions please call the Help Desk at 792-3115.

04/11/07
9:19 AM

Banner access has been restored.  If you were working in Banner when this
problem occurred, you MUST log out of Banner and then log in again before
continuing your work.

04/11/07
10:10 AM

We are currently experiencing problems sending mail from outlook and outlook express.  Please use webmail while we are working on this.

03/30/07
9:14 AM

The problem was resolved at 10:15 am this morning.

03/30/07
9:14 AM

During our spring break IITS will be changing our Internet provider to improve our services and increase our bandwidth.  This upgrade will begin on Tuesday March 13th at 5:00 PM and will continue through the weekend.

During this time the following services may experience intermittent outages.

03/13/07
12:14 PM

The Internet update announced last week has raised some questions.  Here is an update on what has gone on.

In order to increase our bandwidth we had to change Internet Service providers.  This process required us to update all of our online service such as the Internet, E-mail, Banner, and BannerWeb. Most Internet and email functions have been restored.  You should be able to access Banner, BannerWeb, e-mail, webmail, and Webct6.  If you are having difficulties with these services please contact the Help Desk.

We are currently working on the Spam Quarantine Manager.  This services will be restored as soon as possible.

Remember, whenever possible updates are available at here http://helpdesk.utica.edu 
IITS

03/13/07
12:14 PM

The Spam Quarantine Manager is now available so you can look at existing messages, but it will not be filtering new email for about 1 week.

03/13/07
12:14 PM

The Spam Quarantine Manager is now functioning.  We are still finishing the updates so though it is up we are still finishing the process.

03/13/07
12:14 PM

WebCT will be unavailable on Saturday mornings from approximately 4:00-6:00am (EST) for routine maintenance and back-ups. We appreciate your understanding.

02/27/07
1:43 PM

This includes services such as WebMail, WebCT, the UC website, and bannerweb. This has been fixed.

02/01/07
8:30 AM

There will be scheduled WebCT Wednesday January 31st from 1:00pm-5:00pm.

01/31/07
4:57 PM

The UC Campus is currently experiencing a problem which causes computers to reboot without prompting.  We are currently investigating the cause.  Save your work frequently in case this happens to your computer.

01/31/07
1:08 PM

This should be resolved.

01/31/07
1:08 PM

Some users are experiencing problems logging into our webmail system.  There are a few possible causes/ solutions for this problem

First make sure your username and password are correct.  If you are not sure of your username or password you can visit password.utica.edu to receive a new password.

Your computer may have spyware on it.  Go to download.com and search for spybot search and destroy. Download this program, run the updates, scan your restart your computer.

If this does not work clear the cookies and cache from your browser, then close and re-launch your browser.

01/18/07
3:10 PM

For Firefox or Internet Explorer 7 ONLY
If the login screen flashes with no error message try the following.  Try logging into webmail.  If that fails open a new tab.  Go to  mail.utica.edu  you should be logged into the webmail.

05/18/07
2:39 PM

Due to the need for additional software in order to open the secured pdf documents the UC computer labs are unable to open these files.  You will need to use a personal computer which allows you to install the necessary software.

01/18/07
2:24 PM

WebCT classes are available as of 1:30PM Tuesday January 16th.  You can log into this service using your e-mail username and password.  If you need a password please visit password.utica.edu

01/16/07
1:33 PM

Maintenance will take 30 - 60 minutes and then all Novell services for students will be restored.

11/17/06
2:47 PM

Access has been restored.  Our Internet service provider fixed their problem.

09/25/06
8:43 AM

09/20/06
1:55 PM

Server problem fixed.

09/20/06
8:40 AM

08/23/06
11:12 AM

Email server is now working properly.

05/16/06
9:56 AM

The telephone system is currently down.  Please send all requests to helpdesk@utica.edu

04/24/06
3:26 PM

04/21/06
12:15 PM

Email was unavailable for about 15 minutes on Friday.

04/07/06
5:05 PM

This issue will be resolved this afternoon, service will become available as soon as possible.

02/22/06
12:01 PM

Please be aware that a new type of thumb drive (also known as a flash memory drive, or a USB memory key) is now being sold that does not work well in Utica College's computer labs.  These drives are sold under a variety of brand names and sizes, and include a technology called U3.  This U3 software attempts to allow users to install special software and settings on the thumb drive, but has not worked properly for some users.  Presently we recommend users buy thumb drives which do not have this U3 software installed.  Currently there is no way to remove or disable the U3 software from a drive.  We will be testing this software and will attempt to make it more compatible with the computer labs for the future.

01/25/06
4:37 PM

Note:
Policies relating to Global Emails as well as Equipment Allocation have been updated.  You can review these by clicking the above links, or look at the entire policy.

01/25/06
1:40 PM

Internet access is limited at this time.  We are working on the situation.  Most websites will load, but will take longer than normal.

11/22/05
1:16 PM

There have been email viruses spreading around the UC campus.  Please be careful when opening attachments. Attachments can be dangerous even when they appear to come from somebody you know and trust.  If you are not expecting an attachment call the person and ask if they did include an attachment in their message before you open it.



Please contact the Computer Help Desk if you have any questions.

11/07/05
10:26 AM