Contact Information

Corporate and Professional Programs

(315) 792-3344

Certificate Requirements



Certificate in Management


  • Any one of the following courses: A Manager's Guide to Human Behavior, First-Line Supervision, First Level Leadership, or What Managers Do
  • Any five elective courses

Advanced Certificate in Management


  • Any six additional courses beyond the Certificate in Management. Courses may not be repeated.

Certificate in Human Resources


  • Any one of the following courses: A Manager's Guide to Human Behavior, First-Line Supervision, First Level Leadership, or What Managers Do
  • Any three Human Resources courses
  • Any two elective courses

Certificate in Business Communication


  • Communication Skills for Managers
  • Any three Communication courses
  • Any two elective courses

Customer Service Certificate


  • Any four elective courses from the following areas: Communication; Marketing and Customer Service; and Personal Development
  • Any one elective course

Administrative Professional Certificate


  • Skills for Success: A Guide for Secretaries and Administrative Assistants
  • Any three elective courses from the following areas: Communication and Personal Development
  • Any one elective course


Curriculum Offerings

(frequently offered courses; partial listing)

Fundamental Management Skills


A Manager's Guide to Human Behavior
First Level Leadership
First-Line Supervision
What Managers Do


General Management


Coaching for Top Performance
Leadership Skills for Managers
How to Build High-Performance Teams
How to Manage Conflict in the Organization
How to Make Teams Work

Human Resources


Complete Training Course for Managers
Fair, Square, and Legal: A Manager's Guide to Safe Hiring, Managing, and Firing Practices
Fundamentals of Human Resources
Successful Interviewing
How to Plan and Conduct Productive Performance Appraisals
Performance Management

Personal Development


How to Manage Your Priorities
Getting Assertive
Getting More Done Through Delegation
Personal Strategies for Managing Stress Skills for Success: A Guide for Secretaries and Administrative Assistants
Taking Control with Time Management

Finance and Accounting


Finance and Accounting for Nonfinancial Managers
How to Plan and Manage Your Company Budget
How to Read and Interpret Financial Statements
Intermediate Finance and Accounting for
Nonfinancial Managers

Communication


How to Sharpen Your Business Writing Skills
Communication Skills for Managers
The Grammar and Proofreading Course
Presentation Success
Planning and Leading Productive Meetings
Interpersonal Communication
Listen and Be Listened To
Exceptional Service on the Phone


Marketing and Customer Service


Delivering Exceptional Customer Service
Fundamentals of Marketing
Keeping Customers for Life
Managing the Customer Satisfaction Process